Elodia Camacho
Customer Service Associate
Rancho Cordova,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Lowe's Home Improvement
Sacramento, Pennsylvania
5 2023 - Current
- Provided outstanding customer service using SMART customer service to clients using profound knowledge on tools and hardware
- Provided assistance in other departments such as plumbing where knowledge of pipe fittings and other materials were needed and home decor where knowledge of the functions of window blinds were needed so as to satisfy customer's needs
- Assisted the store during week of inventory where counting, locating, and verifying product in store was accurate and made adjustments if otherwise
- Experience with cycle counts and bay audits when previous department supervisor required extra assistance
- Monitored theft and paid attention to repeat shoplifters
- Input stolen and/or missing merchandise into system to ensure inventory accuracy
- Received two customer service recognitions with Lowe's in short duration of 8 months.
Substitute Teacher's Aide
Childcare Careers
03.2021 - 04.2023
- Worked with children of all ages through a staffing firm where I was given assignments based on my availability and drove up to 15 miles from home as required
- Played the role of a substitute teacher but worked in a single school for months where I was entrusted to prepare snacks and meals for the classes of 15+ children, aided staff members in putting children down for naps
- Took a brief pause from work with Childcare Careers from August of 2021 until September of 2022 to work at NAPA Auto Parts.
Parts Counter Sales
General Parts Company NAPA Auto Parts
02.2022 - 09.2022
- Worked in an environment where profound knowledge of moving vehicles and auto parts was required
- Worked extensively to provide excellent customer service to individuals and to business and shop owners
- Acted as a delivery driver and picked up shifts on days where the store was understaffed or when there was a holiday as needed to show versatility.
Warehouse Worker
ADDECCO Temp Agency
09.2020 - 01.2021
- Employed as a temp at the Walgreens distribution warehouse in Woodland, CA where I picked orders and packaged totes to be sent off to surrounding stores
- Worked tirelessly during peak season for a duration of up to 10-11 hours on overnight shifts.
Retail Associate
Total Fashion
01.2020 - 08.2020
- Provided customers with product styles that fit their fashion needs
- Took time one on one with customers and took note of their preferences to style them with confidence
- Organized stock in the backroom where shoes, shirts, jeans, hats, etc
- Were kept and took inventory twice a week to ensure accuracy
- Took note of shrink and adjusted inventory as needed
- Stayed vigilant with shoppers that needed extra attention
- Monitored shoplifters to ensure safety and accuracy within inventory
- Practiced mindful confrontation so as to not cross boundaries of the workplace and the offender at hand.
Cashier/Line Cook
Carl's Jr.
12.2017 - 03.2019
- Ensured a welcome and visually appealing, clean environment for all guests who entered
- Ability to work well under pressure in an environment where speed and agility was necessary
- Profound ability with handling cash using basic mathematical skills, familiarity with point of sale systems acting as a main cashier on the front line where orders were handed out to customers in a timely manner
- Switched to line cook as needed where orders were composed with accuracy and speed.
Education
Associate of Science - Welding Technology
05.2021 - Current
High School Diploma - undefined
08.2015 - 05.2015
Skills
Retail Sales
Translation and Interpretation
Inventory Control
Accurate Pricing
TIG/SMAW/MIG Welding
Inventory
Problem Solving
Asset Protection
Languages
Fluent in writing and speaking Spanish and English
Timeline
Parts Counter Sales - General Parts Company NAPA Auto Parts
02.2022 - 09.2022
American River College - Associate of Science, Welding Technology
05.2021 - Current
Substitute Teacher's Aide - Childcare Careers
03.2021 - 04.2023
Warehouse Worker - ADDECCO Temp Agency
09.2020 - 01.2021
Retail Associate - Total Fashion
01.2020 - 08.2020
Cashier/Line Cook - Carl's Jr.
12.2017 - 03.2019
Sacramento Charter High School - High School Diploma,
08.2015 - 05.2015
Customer Service Associate - Lowe's Home Improvement
5 2023 - Current