Elodia J. Fernandez
Seattle,WA
Summary
Results-oriented Operations Manager with expertise in operational efficiency management, budget development, and team leadership. Proven track record of implementing cost-saving initiatives and enhancing customer engagement.
Overview
5
5
years of professional experience
Work History
Operations Manager
TJX Companies
09.2022 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing times in partnership with a Backroom Supervisor and 20 person warehouse team.
- Mentored team members on best practices for inventory management and logistics coordination.
- Implemented cost-saving initiatives that improved overall budget adherence across departments; in 2025 reduced store spending by 8 percent.
- Developed training programs for staff to increase productivity and ensure compliance with safety protocols; creating and overseeing a Monthly Safety Team.
- Collaborated with cross-functional teams to optimize supply chain processes and address operational challenges.
- Coordinated scheduling and resource allocation to maximize workforce efficiency during peak periods for a staff of 55 associates.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and developed all leaders in operational supervisor roles: Customer Experience, Backroom and Administration
Customer Experience Coordinator
TJX Companies
11.2020 - 09.2022
- Led cross-functional teams to enhance customer engagement strategies and improve overall satisfaction.
- Streamlined communication processes between departments, ensuring timely resolution of customer inquiries and issues.
- Mentored junior team members, fostering a culture of continuous improvement within the customer experience department. #1 in District at Company Loyalty Program
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed. Trained 4 peer-level hires.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions with a rotating 55 member team.
- Analyzed customer feedback data to identify trends, driving improvements in service delivery and product offerings; utilizing all company reports.
Education
Bachelor of Arts - Human Evolutionary Biology
University of Washington
Seattle, WA06-2018
Associate of Arts - Biological And Physical Sciences
Seattle Central College
Seattle, WA06-2016
Skills
- Problem-solving
- Effective team leadership
- Operations management
- Customer service
- Operational efficiency
- Strategic decision-making
- Inventory management
- Workplace morale enhancement
- Schedule management
- Health and safety compliance
- Onboarding and orientation
- Cultural awareness
- Delegation
Accomplishments
- Promoted to Operations Manager after 2 years with the company.
- Supervised team of 55 staff members.
- Achieved #1 in the district for 3 years in TJX Rewards Loyalty with accuracy and efficiency. Honorable mentions in the region and nationwide brand.
- Earned #1 in district in all company charity drives for 5 years. #2 in region for the last 2 years and honorable mentions in the region and zone.
- Reduced store shrink by 2% in 2025 through operational control initiatives
- Achieved a refresh of backroom productivity through effectively helping with company directed Blitz Program
Timeline
Operations Manager
TJX Companies
09.2022 - Current
Customer Experience Coordinator
TJX Companies
11.2020 - 09.2022
Bachelor of Arts - Human Evolutionary Biology
University of Washington
Associate of Arts - Biological And Physical Sciences
Seattle Central College