Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elodie Hering

Sacred Heart,MN

Summary

Skilled Implementation Coordinator with experience in project management, technology integration, and workflow optimization. Strong leadership abilities coupled with a knack for problem-solving contribute to efficient execution of complex projects. Previous roles demonstrate successful collaboration with cross-functional teams and clients, ensuring smooth and timely project completion.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Implementation Sales Coordinator

CieloStar
Remote
01.2023 - 01.2025
  • Foster our relationships with brokers, underwriters, TPAs, PBM vendors, and more to create a cohesive experience providing fair and transparent health insurance benefits.
  • Collaborate with account managers and sales staff to implement health insurance plans for employer groups, ensuring seamless transitions from preliminary quoting, final underwriting, and final contract signing.
  • CieloStar specializes in level-funded/self-funded small employer health benefits. This allowed me to learn about all the components that go into a successful health plan.
  • I believe in fiduciary responsibility and transparency, from claims auditing to point of care choices for the employees we help, unboxing Pandora's box of the big BUCA carriers to bring healthcare back into alignment.
  • I was mentored by the late Jeffrey Sands and fully believe in his motto to do, "What is right, and not just what is easy."

Customer Service Representative

TTEC Digital
Remote
08.2022 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted available products and services to customers during service and account management calls, to exceed established metrics.
  • Developed strong relationships with customers by providing personalized assistance and support.

Medicare Health Insurance Agent

Medix Staffing Solutions Inc.
Remote
08.2022 - Current
  • Addressed inbound inquiries and guided clients through the enrollment process for HealthPartners Medicare Advantage plans for the Annual Enrollment Period for the past three seasons.
  • Organized opportunities and conducted outbound call follow-ups to ensure comprehensive service for prospective and current members.

Independent Licensed Health Insurance Agent

United Healthcare
Remote
09.2020 - Current
  • I provide expert guidance on United Healthcare insurance plans to clients across the Twin Cities and Southern Minnesota regions.
  • Specialized in selling Medicare products, maintaining a successful book of Business since my first Annual Enrollment Period 2020.

Administrator and Accounts Clerk

Techyparts LLC
Burnsville, MN
06.2019 - 10.2021
  • Oversaw the creation of sales and purchase orders while maintaining seamless communication with customers to address inquiries and concerns.
  • Ensured accurate processing of outgoing and incoming payments.
  • Gained insight into the technical aspects of servers, processors, network cards, and memory.

Education

Associate of Arts -

Southwest Minnesota State University
Marshall, MN
05-2016

Some College (No Degree) - Biology

South Dakota State University
Brookings, SD

Skills

  • Experienced Insurance Sales Professional
  • Account Management
  • Benefits Administration
  • Broker Relations
  • Professional Call Handling
  • Experienced with Microsoft Office Tools
  • RFP Management
  • Financial Transaction Processing
  • HIPAA Compliance
  • Proficient in CRM Systems
  • Relationship Building and Management
  • Facilitating Paperwork Coordination
  • Employee Training
  • Process Optimization

Certification

25 Active Health Insurance Producers State Licenses, Resident State MN

Timeline

Implementation Sales Coordinator

CieloStar
01.2023 - 01.2025

Customer Service Representative

TTEC Digital
08.2022 - Current

Medicare Health Insurance Agent

Medix Staffing Solutions Inc.
08.2022 - Current

Independent Licensed Health Insurance Agent

United Healthcare
09.2020 - Current

Administrator and Accounts Clerk

Techyparts LLC
06.2019 - 10.2021

Associate of Arts -

Southwest Minnesota State University

Some College (No Degree) - Biology

South Dakota State University
Elodie Hering