Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elodie Hyacinthe

Jacksonville,FL

Summary

Reliable and dedicated Worker with extensive work history to enter leadership position. Developed communication and management skills, both interpersonal and from an authority position. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships to boost performance and meet objectives. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Passionate to begin new career immediately.

Authorized to work in the US for any employer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Wawa
07.2020 - Current
    • Monitored metrics and developed actionable insights to improve efficiency and performance.
    • Coached employees through day-to-day work and complex problems.
    • Coached team members to deliver hospitable, professional service while adhering to set service models.
    • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
    • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
    • Researched and corrected customer concerns to promote company loyalty.
    • Created customer support strategies to increase customer retention.

Shift Supervisor

KFC
04.2017 - 06.2020
    • Assisted customers with ordering or dining area needs
    • Developed relationships with customers to improve long-term sales
    • Greeted customers, provided information, and made guests feel welcome
    • Increased sales by making ordering recommendations to customers
    • Integrated weekly and monthly corporate goals into daily operation
    • Managed labor percentages to ensure efficient operation
    • Performed routine cleaning requirements in dining and preparation areas
    • Performed store opening and closing procedures
    • Supervised team shifts and lead operations
    • Maintained accuracy when operating cash register.
    • Completed store opening and closing procedures and balanced tills.

Education

High School Diploma -

College Mixed Le Realiste
Haiti
06.2014

Associate of Arts - Computer And Information Sciences

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Customer service
  • Team Development
  • Team Building and Leadership
  • Staff training
  • Sales and Marketing
  • Management and Supervising Experience
  • Interpersonal communication
  • Maintaining Clean Work Areas
  • Team Productivity
  • Service Delivery Optimization
  • Mathematics and cashiering
  • Handling Escalations
  • Report Generation
  • Policy Enforcement
  • Research and Due Diligence
  • Performance Evaluations

Certification


  • Licensed Class D Security Officer - 11/2023

Languages

creole
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Supervisor

Wawa
07.2020 - Current

Shift Supervisor

KFC
04.2017 - 06.2020

High School Diploma -

College Mixed Le Realiste

Associate of Arts - Computer And Information Sciences

Florida State College At Jacksonville

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Elodie Hyacinthe