Elodie Uwingabiye
Cincinnati,OH
Summary
Compassionate and organized professional with experience in healthcare, staff management, and direct client support. Skilled in advocating for individuals with intellectual and developmental disabilities, coordinating care plans, and building collaborative relationships with families, staff, and providers.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative (Internship)
Fidelity Investments
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to streamline communication, improving overall response times.
- Developed knowledge of financial products, enabling effective communication of features and benefits to clients.
- Sought ways to improve processes and services provided.
Home Care Provider
Envision
08.2020 - Current
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management to promote well-being.
- Monitored client health status and reported changes to healthcare professionals for timely interventions.
- Trained new staff on best practices in home care techniques and patient interaction protocols.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
Office Manager / HR Co-op
Eagle Grace Healthcare
04.2022 - 12.2022
- Coordinated client admissions based on disability needs.
- Coordinated office operations, ensuring efficient workflow and communication across departments.
- Assisted in onboarding new employees, facilitating training sessions to promote understanding of office protocols.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
BBA - Finance
University of Cincinnati – Carl H. Lindner College of Business
06.2023
Skills
- Care Coordination
- Advocacy
- Crisis Intervention
- Staff Scheduling & Training
- CPR Certified
- Medication Administration
- Microsoft Office
- Strong Communication
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Computer proficiency
- Scheduling
- Paperwork processing
LEADERSHIP & VOLUNTEERING
Founder & Co-Captain, UC Afro-Fusion Dance Team – Organized events, managed budgeting, recruited members.
Timeline
Office Manager / HR Co-op
Eagle Grace Healthcare
04.2022 - 12.2022
Home Care Provider
Envision
08.2020 - Current
Customer Service Representative (Internship)
Fidelity Investments
BBA - Finance
University of Cincinnati – Carl H. Lindner College of Business
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