Hi, I’m
Elodie Cyr
Pittsburgh,PA
Summary
Enthusiastic French Canadian eager for new challenges with several years of experience in Customer Service, Music & Movie Industry as well as in Sales.
Overview
13
years of professional experience
Work History
Arthur J Gallagher
HR Support Representative & Subject Matter Expert
08.2023 - Current
Job overview
- Providing guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Operating as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
- Developed knowledge base articles for common issues, reducing ticket volume and increasing self-help resources.
- Serving as a subject matter expert within the team, mentoring junior staff members on complex topics.
- Ensuring legal compliance in all HR practices, minimizing potential liabilities for the organization.
Garmon Corporation / NaturVet
Account Specialist & Customer Support
07.2021 - 04.2022
Job overview
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
- Set up new customer accounts and updated existing profiles with latest information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Starbucks Coffee Company
Shift Supervisor & Barista Trainer
02.2019 - 07.2021
Job overview
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
AQTIS - IATSE
Set PA - Production Assistant - Contractual
01.2012 - 01.2018
Job overview
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
Pouzza Fest / Music Mansion Records
Booking & Production Team - Contractual
01.2014 - 02.2017
Job overview
- Collaborated with music stores and venues to pursue leads and pitch potential sales and representations.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Club Soda
Box Office, Sales and Customer Support
01.2012 - 01.2016
Job overview
- Promoted venue bookings, sales of tickets and promotional merchandise to achieve monthly targets.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Education
Cegep De St-Jerome, St-Jerome, Quebec, Canada
Baccalaureate from Cinematography
06.2012
CFP Mont-Laurier, Mont-Laurier, Quebec, Canada
Hairstylist Certification from Hairstylist / Cosmetology
06.2008
Polyvalente St-Joseph, Mont-Laurier, Quebec, Canada
High School Diploma
06.2006
Skills
- Customer relationship development
- Customer Account Management
- Building Customer Relationships and Loyalty
- Team Leadership
- Customer Assistance
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Patient and Empathetic
- Computer Proficiency and Microsoft Office
- Customer Assistance
- Training and mentoring
- Team building
Languages
French
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Support Representative & Subject Matter Expert
Arthur J Gallagher
08.2023 - Current
Account Specialist & Customer Support
Garmon Corporation / NaturVet
07.2021 - 04.2022
Shift Supervisor & Barista Trainer
Starbucks Coffee Company
02.2019 - 07.2021
Booking & Production Team - Contractual
Pouzza Fest / Music Mansion Records
01.2014 - 02.2017
Box Office, Sales and Customer Support
Club Soda
01.2012 - 01.2016
Set PA - Production Assistant - Contractual
AQTIS - IATSE
01.2012 - 01.2018
Cegep De St-Jerome
Baccalaureate from Cinematography
CFP Mont-Laurier
Hairstylist Certification from Hairstylist / Cosmetology
Polyvalente St-Joseph
High School Diploma
Licenses
Life, Fixed Annuities, Health & Accident license #1087226
Valid in PA - OH - WV
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