Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eloisa Del Angel

Long Prairie,MN

Summary

Successful at strengthening quality controls and systematically updating production to meet dynamic industry and regulatory conditions. Knowledgeable about maintaining records, updating logs and organizing workloads to maximize efficiency and accuracy. Highly productive, proactive and exacting in upholding requirements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Inventory Clerk

Long Prairie Packing
12.2023 - Current
  • Prepare equipment for new employees depending on position.
  • Clean and inspect old equipment to be reconditioned.
  • Restock shelf to be ready for rush hours doing brake time.
  • keep record of equipment provided to each employee and send emails when equipment was returned.
  • Good communication with supervisors when something was damaged to make sure it wasn't mixed with food product.
  • Lock office at the end of the day.

  • Maintained inventory count, tracked usage, and documented variances.
  • Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.

QA Technician

Daybreak Foods, Inc.
10.2023 - 12.2024
  • Make sure employees area following sanitary dressing conditions
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Document all inspections during the floor checks
  • Communicated with supervisor of incorrect procedures
  • Test chemicals and concentrations as well as document all process
  • Make sure all product meets company's quality standards
  • Make sure egg product inspected for any contamination
  • Make sure no cross contamination is happening
  • Inspect and record coolers and staging area
  • Samples daily loads
  • Inspect all products for defects and properly packaged
  • Monitor product to make sure it gets properly handle
  • Read results of samples weekly to make sure counts area not too high
  • Inspect Pre-Op and Post Op process to make sure it gets done properly and contamination doesn't get missed.
  • Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
  • Assisted in achieving company objectives by providing accurate and timely data analysis for continuous improvement efforts.

Quality Assurance Technician/Safety Representative

America Foods Group
09.2020 - 09.2023
  • Worked on the line operating wizard knife .
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Worked on the packaging line to, boxing product accordantly to label.
  • sealed meat depending on correct bag sized to avoid leaker.
  • Worked on sampling to make sure meat was meeting all criteria's.
  • Worked in the lab area to paged and recod all samples made during the day to send out to corresponding lab to be tested.
  • tested chemical priorly during the day to make sure it was in correct range
  • Performed meat checks to make sure it was meeting all company expectations.


Worked on the production floor for 6 months then was offered QA position.


  • Packaging meat product in corresponding bags
  • Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
  • Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
  • Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
  • Collect samples from corresponding combo bins as need it
  • Mail out samples daily for days production
  • Make sure employees area following sanitary dressing conditions
  • Document all inspections during the floor checks
  • Communicated with supervisor of incorrect procedures
  • Test chemicals and concentrations as well as document all process
  • Make sure all product meets company's quality standards
  • Make sure cattle is inspected for any contamination
  • Make sure no cross contamination is happening
  • Inspect and record barn as well as cattle environment
  • Human handling audits
  • Inspect all products for defects and properly packaged
  • Monitor product to make sure no SRM is not affecting product
  • Monitor and record cattle transport daily.
  • Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
  • Performed thorough inspections of incoming materials and outgoing products.

Customer Service Representative

Spectrum
12.2018 - 08.2020
  • Greet callers with correct opening and closings
  • Assist in answering every question caller may have about packages and promos
  • Process Payments in form of debit cards, and checks
  • Update caller's method of payment on account
  • Update caller's information when corresponding
  • Offer new promos available for customers
  • Send corresponding equipment to customers
  • Explain customer's bill and charges
  • Remove services when requested
  • Transfer customers to correct department when necessary.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Teleperformance
10.2017 - 11.2018
  • Greet every caller with correct opening and closing
  • Assist in answering every question caller may have about plan
  • Contact doctor's office to set up appointment and give benefits info
  • Re-Process claims when process incorrectly
  • Take medication orders for callers
  • Process payments inform of debit cards and checks
  • Update caller's method of payment on account
  • Update caller's information when corresponding
  • Provide list of doctors within plan benefits
  • Provide member with plan benefits.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Processed customer service orders promptly to increase customer satisfaction.

Sale Associate

Victoria's Secret
10.2017 - 05.2018
  • Greet customers, bra fittings
  • Show new fragrance
  • Process payment
  • Scan items and ensure pricing is correct
  • Process returns
  • Explain return policy's
  • Return merchandise to appropriate area
  • Make sure lobby stays clean and organized
  • Merchandise stocker
  • Promote new sales to every customer
  • Arrange item by color, size, and style.

Slows Collector

AAA Loans
01.2016 - 08.2017
  • Greet customers as they walked in and left the office
  • Answer incoming calls
  • Open new, or former borrower loans
  • Process Payments in form of cash, debit cards, and checks
  • Contacting customers when payments are due
  • Keeping records up to date
  • Visiting Customers at resident when delinquent
  • Operating systems such as loan professional
  • Processing loans applications, and scoring
  • Balancing the check book and check register daily
  • Making sure front desk and waiting area stayed clean and organized
  • Was in charge of decoration in the office
  • Keeping office organized
  • Would go out and advertise
  • Go out and purchase supplies for office.

Sales Associate

Rainbow - Customer Services
06.2015 - 09.2016
  • Greet customers as they walk in and as they leave the store
  • Sort merchandise
  • Promote store sales
  • Clean area
  • Supervise fitting room
  • Explain return policy
  • Stocking merchandise.

Customer Service/Cashier

Fallas Paredes
02.2012 - 12.2015
  • Greet customers and answer customer's questions
  • Scan items and ensure pricing is correct
  • Process payment methods in form of cash, credit/debit cards
  • Process returns
  • Explain return policy
  • Return merchandise to appropriate area
  • Make sure lobby stays clean and organized
  • Offload merchandise from truck
  • Markdowns
  • Merchandise stocker.

Driver

Phoenix Home Care
07.2013 - 03.2015
  • Help rearrange house
  • Landscaping helper
  • Kitchen assistant
  • Maintenance assistant.

Education

Certify - Patient Care Technician

Valley Grand Institute
Weslaco, TX
01.2014

High School Diploma -

Weslaco High School
Weslaco, TX
01.2013

Skills

  • CSR
  • Auditing Techniques
  • Laboratory Testing
  • Environmental Monitoring
  • Food Microbiology
  • Sanitation Procedures
  • Chemical Handling
  • Product Inspection
  • Human handling
  • Corrective Action Implementation
  • Pest control management
  • Food Production
  • Problem-Solving
  • Multitasking
  • Problem-solving abilities
  • Bilingual
  • Call Center
  • Customer Service
  • Customer Care
  • Customer Support
  • Medical Office Experience
  • Experience Administering Injections
  • Medical Records
  • Vital Signs
  • Patient Care
  • QA/QC (3 years)
  • Phlebotomy
  • Venipuncture
  • Laboratory Experience
  • Computer Operation
  • Microsoft Office
  • Picking and processing
  • Storage Organization
  • Shipping and packaging
  • Stocking
  • Teamwork and Collaboration

Certification

  • FDA, 10/01/23, Present
  • Food defenses, 10/01/20, 09/30/25
  • TWIC Card, 2020, 2025

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Inventory Clerk

Long Prairie Packing
12.2023 - Current

QA Technician

Daybreak Foods, Inc.
10.2023 - 12.2024

Quality Assurance Technician/Safety Representative

America Foods Group
09.2020 - 09.2023

Customer Service Representative

Spectrum
12.2018 - 08.2020

Customer Service Representative

Teleperformance
10.2017 - 11.2018

Sale Associate

Victoria's Secret
10.2017 - 05.2018

Slows Collector

AAA Loans
01.2016 - 08.2017

Sales Associate

Rainbow - Customer Services
06.2015 - 09.2016

Driver

Phoenix Home Care
07.2013 - 03.2015

Customer Service/Cashier

Fallas Paredes
02.2012 - 12.2015

Certify - Patient Care Technician

Valley Grand Institute

High School Diploma -

Weslaco High School
  • FDA, 10/01/23, Present
  • Food defenses, 10/01/20, 09/30/25
  • TWIC Card, 2020, 2025
Eloisa Del Angel