Eloisa Mocorro
PLANO
Summary
Dedicated property claims professional known for strong investigative skills and customer support. Proven track record in facilitating seamless claims processes and educating policyholders, ensuring satisfaction and timely updates. Possesses a strong engineering and construction foundation that enables accurate, efficient, and effective assessments of property damage claims.
Willing to relocate to the Chicago area should an opportunity arise to work with State Farm WCCS team.
Overview
23
23
years of professional experience
Work History
Property Damage Claims Representative
State Farm (through Renfroe and Worley)
See Attached Table For Location And Details
08.2014 - 12.2025
- Investigated claims through interviews, inspections, and document analysis.
- Evaluated property damage to determine coverage and accurately determine cost-effective settlement amounts.
- Educated policyholders on claim processes, explained coverage, provided assistance by itemizing damages or by coordinating approved / preferred mitigation or repair vendor for seamless repair process. Also provided timely status updates.
Project Manager / Associate Vendor Manager
State Farm (through Renfroe)
See Attached Table For Location And Details
08.2020 - 08.2025
- Supervised claims processing teams to ensure timely resolution of customer inquiries and disputes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Auto Claims Representative
State Farm (through Worley and BestIRS)
Multi-States (Centralized)
09.2014 - 04.2016
- Reviewed and processed auto claims to ensure compliance with policies and regulations.
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Educated clients on claim processes and coverage options, enhancing customer satisfaction and understanding.
- Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
Design Engineer
McNEELY & LINCOLN, ASSOCIATES, INC.
Livonia, MI
10.2002 - 08.2014
- Designed roads, subdivisions and landfill methane collection projects, ensuring compliance with industry standards and regulations.
- Monitored progress, recorded as-built for compliance with design plans and specifications.
Education
Bachelor of Science - Civil Engineering
Mapua University
Manila, PhilippinesSkills
- Claims investigation and Coverage determination
- Property valuation and Damage assessment
- Policy interpretation
- Time management
- Customer service and support
- Coaching and mentoring
- Settlement negotiations
- Investigation techniques
- Problem-solving aptitude
- Fraudulent claims investigation
Timeline
Project Manager / Associate Vendor Manager
State Farm (through Renfroe)
08.2020 - 08.2025
Auto Claims Representative
State Farm (through Worley and BestIRS)
09.2014 - 04.2016
Property Damage Claims Representative
State Farm (through Renfroe and Worley)
08.2014 - 12.2025
Design Engineer
McNEELY & LINCOLN, ASSOCIATES, INC.
10.2002 - 08.2014
Bachelor of Science - Civil Engineering
Mapua University