ROMALYN L. MOLINILLA
Flanders,NJ
Summary
Accomplished, extremely motivated, and results-oriented candidate seeking a respective and leading job position as an insurance claim adjuster. Organized and dependable professional with 8 years of experience in corporate insurance claim where research ability and communication skills is utilized in order to provide the best customer service while providing utmost discretion in sensitive legal cases.
Overview
18
18
years of professional experience
Work History
Property Damage Claims Representative
New Jersey Manufacturers Insurance
10.2015 - Current
- Conducted thorough investigations to identify, classify damages for customer claims and to determine insurance liability based on the extent of personal or property damage
- Conducted comprehensive interviews of witnesses and claimants to gather facts of loss
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Enhanced customer satisfaction by promptly and accurately handling property damage claims.
- Streamlined claims processing for improved efficiency and reduced turnaround time.
Funder
American Financial Resources
01.2012 - 10.2015
- Perform complete review and audit of loan documents to maintain compliance with federal, state and local law and Company policies and procedures
- Follow up with various title companies and departments to address any outstanding conditions or discrepancies
- Monitor and track all documentation to ensure all necessary paperwork has been completed and received
- Verify, prepare, calculate funding amount and send figures to Settlement Agents and double check all fees for accuracy before wire is released and fund loans
- Managed monthly error at 5% and below
Sales Associate/Marketing Specialist
Victoria’s Secret
01.2006 - 10.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Exercised discretion when opening up credit cards with confidential information
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques resulting in being named “Pink Specialist”
- Enhanced product presentation and promotional material displays
- Reduced time spent on inventory by 15% by assisting in re organizing physical storage of products
Education
Bachelor of Science - Finance
Fairleigh Dickinson University
Madison, NJ05.2009
Skills
- Proficient Investigation
- Reviewing Policies
- Empathy and Compassion
- Time Management
- Settlement Negotiation
- Claims Evaluations
- Logical & Critical Thinking
- Staff Training
- Stress Management
- Organizational Skills
- Customer Service
- Interpersonal Skills
Languages
Tagalog
Native or Bilingual
Timeline
Property Damage Claims Representative
New Jersey Manufacturers Insurance
10.2015 - Current
Funder
American Financial Resources
01.2012 - 10.2015
Sales Associate/Marketing Specialist
Victoria’s Secret
01.2006 - 10.2015
Bachelor of Science - Finance
Fairleigh Dickinson University
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