Chrisha Armstrong
Wolfe City,TX
Summary
I am a very dependable team player always looking for ways to improve. I have excellent customer service, organizational and communication skills. I'm able to resolve issues and problems in a professional, friendly and efficient manner. Proficient with Microsoft Excel, Word, Access, PowerPoint, Outlook
Overview
24
24
years of professional experience
Work History
Property Damage Claims Representative
Snap Insurance Service LLC
Rockwall, TX
07.2021 - 08.2025
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Assisted colleagues with complex cases as needed, fostering teamwork within the department while broadening personal expertise in various types of property damage scenarios.
- Managed a caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.
- Conducted regular reviews of open cases for progress monitoring, enabling faster resolution times for clients'' claims.
Underwriting/Customer Service Representative
Snap Insurance Service
Rockwall, TX
08.2016 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Underwriting & Customer Support Specialist
Endeavor General Agency
Royse City, TX
04.2010 - 05.2015
- Company Overview: (a Personable Insurance company)
- Provided high quality customer support to insurance producers and policyholders.
- Maintained a pleasant demeanor and exuded confidence on the phone, despite heavy phone-volume.
- Maintained Underwriting and Customer Support aspects of the Personable Insurance accounts.
- Assisted agents with quotes, billing and endorsements and processing payment reversals.
- Processed cancellations, endorsements and EFTs.
- Assisted customers with billing and taking payments.
- Prided myself on being an effective listener and problem solver.
- Continually strived for the Personal and Professional Improvement of self and team.
- Represented the corporation effectively and professionally at all times.
- Communicated effectively in writing and verbally.
Administrative Assistant
Hunt County Farm Bureau Insurance
Royse City, TX
01.2008 - 03.2010
- Entered insurance applications into database and processed payments from customers.
- Processed changes to policies, balanced daily deposits and membership closeouts.
- Served as receptionist and file clerk.
Mortgage Sales Originator
The Lending Center
Irving, TX
04.2007 - 08.2007
- Answered phones and processed customer applications.
Administrative Assistant
Sage Telecom (Technical Assurance Group)
Allen, TX
10.2006 - 04.2007
- Repaired Customers telephones, dispatched orders for Technicians, opened and closed tickets.
- Scheduled appointments with customers, assisted them with features and any issues with their phones not working.
Administrative Assistant
Sage Telecom (Order Management Team)
Allen, TX
05.2006 - 09.2006
- Processed orders for NDT, features, disconnects, moves, reinstalls and pending reports.
Customer Service Representative
Staffmark
Plano, TX
11.2004 - 05.2005
- Assisting customers with their insurance policies and billing.
Customer Services Representative
Verizon Wireless Messaging Services
Lewisville, TX
08.2001 - 08.2004
- Resolved customer problems, assisted with paperwork ordering and disconnecting of pagers, processed payments, troubleshooter of equipment.
Timeline
Property Damage Claims Representative
Snap Insurance Service LLC
07.2021 - 08.2025
Underwriting/Customer Service Representative
Snap Insurance Service
08.2016 - 07.2021
Underwriting & Customer Support Specialist
Endeavor General Agency
04.2010 - 05.2015
Administrative Assistant
Hunt County Farm Bureau Insurance
01.2008 - 03.2010
Mortgage Sales Originator
The Lending Center
04.2007 - 08.2007
Administrative Assistant
Sage Telecom (Technical Assurance Group)
10.2006 - 04.2007
Administrative Assistant
Sage Telecom (Order Management Team)
05.2006 - 09.2006
Customer Service Representative
Staffmark
11.2004 - 05.2005
Customer Services Representative
Verizon Wireless Messaging Services
08.2001 - 08.2004