Chrisha Armstrong
Wolfe City,TX
Summary
I am a very dependable team player always looking for ways to improve. I have excellent customer service, organizational and communication skills. I'm able to resolve issues and problems in a professional, friendly and efficient manner. Proficient with Microsoft Excel, Word, Access, PowerPoint, Outlook
Overview
24
24
years of professional experience
Work History
Property Damage Claims Representative
Snap Insurance Service LLC
07.2021 - 08.2025
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Assisted colleagues with complex cases as needed, fostering teamwork within the department while broadening personal expertise in various types of property damage scenarios.
- Managed a caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.
- Conducted regular reviews of open cases for progress monitoring, enabling faster resolution times for clients'' claims.
Underwriting/Customer Service Representative
Snap Insurance Service
08.2016 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Underwriting & Customer Support Specialist
Endeavor General Agency
04.2010 - 05.2015
- Company Overview: (a Personable Insurance company)
- Provided high quality customer support to insurance producers and policyholders.
- Maintained a pleasant demeanor and exuded confidence on the phone, despite heavy phone-volume.
- Maintained Underwriting and Customer Support aspects of the Personable Insurance accounts.
- Assisted agents with quotes, billing and endorsements and processing payment reversals.
- Processed cancellations, endorsements and EFTs.
- Assisted customers with billing and taking payments.
- Prided myself on being an effective listener and problem solver.
- Continually strived for the Personal and Professional Improvement of self and team.
- Represented the corporation effectively and professionally at all times.
- Communicated effectively in writing and verbally.
Administrative Assistant
Hunt County Farm Bureau Insurance
01.2008 - 03.2010
- Entered insurance applications into database and processed payments from customers.
- Processed changes to policies, balanced daily deposits and membership closeouts.
- Served as receptionist and file clerk.
Mortgage Sales Originator
The Lending Center
04.2007 - 08.2007
- Answered phones and processed customer applications.
Administrative Assistant
Sage Telecom (Technical Assurance Group)
10.2006 - 04.2007
- Repaired Customers telephones, dispatched orders for Technicians, opened and closed tickets.
- Scheduled appointments with customers, assisted them with features and any issues with their phones not working.
Administrative Assistant
Sage Telecom (Order Management Team)
05.2006 - 09.2006
- Processed orders for NDT, features, disconnects, moves, reinstalls and pending reports.
Customer Service Representative
Staffmark
11.2004 - 05.2005
- Assisting customers with their insurance policies and billing.
Customer Services Representative
Verizon Wireless Messaging Services
08.2001 - 08.2004
- Resolved customer problems, assisted with paperwork ordering and disconnecting of pagers, processed payments, troubleshooter of equipment.
Timeline
Property Damage Claims Representative
Snap Insurance Service LLC
07.2021 - 08.2025
Underwriting/Customer Service Representative
Snap Insurance Service
08.2016 - 07.2021
Underwriting & Customer Support Specialist
Endeavor General Agency
04.2010 - 05.2015
Administrative Assistant
Hunt County Farm Bureau Insurance
01.2008 - 03.2010
Mortgage Sales Originator
The Lending Center
04.2007 - 08.2007
Administrative Assistant
Sage Telecom (Technical Assurance Group)
10.2006 - 04.2007
Administrative Assistant
Sage Telecom (Order Management Team)
05.2006 - 09.2006
Customer Service Representative
Staffmark
11.2004 - 05.2005
Customer Services Representative
Verizon Wireless Messaging Services
08.2001 - 08.2004
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