Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eloisa Nunez Garrido

Ocala ,FL

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at El Toreo. Proven ability to enhance guest satisfaction through personalized service and effective communication. Strong cash handling expertise combined with a solid work ethic, consistently exceeding performance goals and fostering repeat business through relationship management. Always looking to learn more and get comfortable with any work environment.

Overview

3
3
years of professional experience

Work History

Server

El Toreo
06.2022 - Current
  • Exhibited ability to manage several tables concurrently, maintaining high service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Streamlined order-taking process to minimize wait times for diners.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Cashier

Brick City Southern Kirchen
01.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Forest High School
Ocala, FL
05.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Customer service
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Relationship management
  • Guest relations management

Languages

Spanish
Native or Bilingual

Timeline

Server

El Toreo
06.2022 - Current

Cashier

Brick City Southern Kirchen
01.2022 - 06.2022

Forest High School
Eloisa Nunez Garrido