Eloise Mayo
Holland,MI
Summary
Dynamic and reliable professional with extensive experience in customer service at Bayshore Yacht Club and SoccerStop. Proven ability to engage patrons and resolve issues effectively. Bilingual communicator skilled in complex problem-solving and maintaining high operational standards. Recognized for creativity in developing bar menus and fostering positive relationships in fast-paced environments. Offering a strong foundation in teamwork and communication, coupled with a genuine interest in child development and swimming. Brings the ability to quickly learn and apply coaching techniques and safety procedures. Ready to use and develop skills in leadership and instruction in any role.
Overview
3
3
years of professional experience
Work History
Age Group Swim Coach
West Ottawa High School
Holland, MI
06.2025 - Current
- Developed and implemented age-appropriate training programs for diverse skill levels.
- Fostered positive team environment, promoting sportsmanship and cooperation among swimmers.
- Conducted regular assessments of swimmer performance to tailor individualized training plans.
- Organized competitive swim meets, ensuring compliance with safety standards and regulations.
- Adapted coaching methods to accommodate diverse learning styles, ensuring that each swimmer received tailored instruction based on their needs.
- Collaborated with fellow coaches to design successful season plans, balancing individual goals and team objectives.
- Implemented proper safety protocols and emergency response plans.
- Prepared equipment before each class class and stored items promptly after classes.
- Demonstrated proper form and technique to prevent injury.
Concessions Worker
SoccerStop Sportsplex
Holland, MI
10.2023 - Current
- Responded to customer complaints to help resolve issues.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Kept track of inventory and worked with supply vendors to facilitate well-stocked office.
Middle School Water Polo Coach
West Ottawa High School
Holland, MI
03.2023 - Current
- Developed and implemented training programs to enhance player skills and team performance.
- Coordinated practice schedules, ensuring effective use of pool facilities and resources.
- Fostered relationships with parents and school administration to support athletic programs.
- Led strategic planning sessions to align team goals with overall athletic department objectives.
- Developed training programs enhancing water polo skills and team performance.
- Implemented game strategies maximizing player effectiveness in competitions.
Bartender
Bayshore Yacht Club
Holland, MI
05.2023 - 12.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upheld strict regulations for safe alcohol service and food safety.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Kitchen Worker
Bayshore Yacht Club
Holland, MI
05.2023 - 12.2025
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared entrees, salads, and appetizers for over 50 daily customers.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
Basketball Stats Keeper
Harderwyk Ministries
Holland, MI
11.2023 - 03.2025
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
West Ottawa High School
Holland, MI05-2025
Bachelor of Science - Exercise Science
Grand Valley State University
Allendale, MI05-2029
Skills
- Customer service
- Valid Michigan driver's license
- Effective communication
- Organized multi-tasker
- Conversant in Spanish
- Reliable and punctual
- Engaging personality
- Reliable team worker
- Bilingual communication
- Complex Problem-solving
- Punctuality and work ethic
- Leadership qualities
Languages
Spanish
Professional Working
Timeline
Age Group Swim Coach
West Ottawa High School
06.2025 - Current
Basketball Stats Keeper
Harderwyk Ministries
11.2023 - 03.2025
Concessions Worker
SoccerStop Sportsplex
10.2023 - Current
Bartender
Bayshore Yacht Club
05.2023 - 12.2025
Kitchen Worker
Bayshore Yacht Club
05.2023 - 12.2025
Middle School Water Polo Coach
West Ottawa High School
03.2023 - Current
High School Diploma -
West Ottawa High School
Bachelor of Science - Exercise Science
Grand Valley State University