Eloise Williams
Jamaica,NY
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate to build strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
10
10
years of professional experience
1
1
Language
Work History
Social Worker
Samaritan Day Top Village
Queens, NY
10.2025 - Current
- Conducted assessments to identify clients' strengths, challenges, and support requirements.
- Participated in multidisciplinary team meetings to ensure comprehensive service delivery.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Coordinated multidisciplinary team meetings to ensure comprehensive service delivery.
- Advocated for clients' access to resources, including housing, employment, and healthcare services.
- Established partnerships with community organizations to enhance support networks for clients.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Care Manager
Advance Care Alliance
New Hyde Park, New York
09.2020 - Current
- Facilitated access to resources for patients and families to enhance care outcomes.
- Facilitated continuum of care with focus on appropriate utilization of resources and patient quality outcomes.
- Documented client interactions, assessments, and care plan updates to ensure continuity of care.
- Educated clients and families about available resources, benefits programs, and self-care strategies related to their specific needs.
- Assisted patients and families with accessing resources identified to support outcomes.
- Coordinated timely communication among clients, families, healthcare providers, and relevant parties to promote effective care management.
- Maintained accurate records of client interactions, assessments, and updates to care plans.
- Collaborated with community resources to connect clients with additional services that could enhance their quality of life.
- Evaluated effectiveness of interventions in improving clients' health outcomes by analyzing data collected over time.
- Developed personalized care plans addressing individual needs and preferences of clients.
- Led care coordination efforts to enhance patient outcomes across multidisciplinary teams.
- Conducted comprehensive assessments to identify gaps in care and ensure service delivery.
Student Intern
Calm Seas Psychotherapy
Long Island, New York
09.2023 - 05.2024
- Cultivated professional relationships with internal employees and customers to enhance collaboration.
- Prepared information and research materials for special projects, supporting team objectives.
- Contributed ideas in staff meetings to streamline processes and enhance procedures.
- Maintained confidentiality when handling sensitive information or documents.
- Learned and became proficient on internal software systems.
- Shadowed experienced professionals to gain insight into various roles and responsibilities within organization.
Care Manager Supervisor
Advance Care Alliance
Queens, New York
04.2019 - 08.2020
- Managed caseload of multiple clients, prioritizing tasks to ensure timely interventions and support.
- Trained new staff on company policies and care management techniques to enhance service delivery.
- Conducted home visits to assess client living conditions and identify potential safety hazards or opportunities for improvement.
- Improved care delivery by monitoring performance and optimizing strategies.
- Trained new staff members on company policies, procedures, and care management techniques.
- Directed and conducted recruitment, hiring, and training of personnel.
- Recruited skilled staff and facilitated ongoing training to maintain high standards in care management.
Day Habilitation Manager
Innovative Resources for Independence
Queens, New York
06.2016 - 03.2019
- Led employee supervision and guidance to achieve company objectives.
- Assessed employee performance and identified knowledge gaps through regular monitoring.
- Evaluated employees' training needs, providing necessary resources.
- Delegated tasks based on team members' abilities and current workload to optimize workflow.
- Hired, trained, and mentored new employees to enhance team skills and productivity.
- Maximized employee performance with hands-on training and close mentoring.
- Delegated tasks to team members according to their abilities and workload.
- Fostered positive work environment promoting employee engagement.
- Resolved conflicts between team members professionally.
- Ensured compliance with industry regulations and company policies.
- Collaborated with various cross-functional teams to collect accurate and complete data.
- Kept paperwork updated with internal standards and legal requirements.
Education
Master of Science (M.S.) - Social Work
Stony Brook University
Long Island/Manhattan, New York05-2024
Master of Arts (M.A.) - Medical Humanities, Compassionate Care & Bioethics
Stony Brook University
Long Island, New York05-2024
Master of Arts - Human Services
Metropolitan College of New York
New York05-2017
Skills
- Patient advocacy
- Care planning
- Discharge Planning
- Crisis management
- Case documentation
- Assessment skills
- Quality assessments
- Resource Utilization
- Client confidentiality
- Policy Adherence
- Clinical Documentation
- Quality improvement
- Effective communication
- Interpersonal skills
- Active listening
- Empathy and compassion
- Compassionate care
- Problem-solving
- Crisis assessment
- Risk analysis
- Motivational techniques
- Team collaboration
- Multidisciplinary team collaboration
- Conflict resolution
- Strategic planning
- Case Management
- Client Engagement
- Data Management
- Care Staff Development
- Compassion
- Crisis assessment
- Community Resources
- Records maintenance
- Attention to detail
- Analytical thinking
- Efficient under pressure
- Cooperative
- Ethical decision-making
- Social services
- Critical thinking
- Crisis Management
- CPR, first aid, AED
- Assessment skills
Languages
English - Fluent
Timeline
Social Worker
Samaritan Day Top Village
10.2025 - Current
Student Intern
Calm Seas Psychotherapy
09.2023 - 05.2024
Care Manager
Advance Care Alliance
09.2020 - Current
Care Manager Supervisor
Advance Care Alliance
04.2019 - 08.2020
Day Habilitation Manager
Innovative Resources for Independence
06.2016 - 03.2019
Master of Arts (M.A.) - Medical Humanities, Compassionate Care & Bioethics
Stony Brook University
Master of Science (M.S.) - Social Work
Stony Brook University
Master of Arts - Human Services
Metropolitan College of New York