Elon Lewis
Little Elm,United States
Summary
Accomplished Patient Access Representative at Texas Health Presbyterian Hospital Plano, adept in HIPAA compliance and customer service. Excelled in streamlining workflows and enhancing data accuracy, significantly improving patient encounter documentation. Skilled in interpersonal communication and multitasking, consistently delivering high-quality service and training team members for optimal success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Texas Health Presbyterian Hospital Plano
05.2023 - Current
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Compliant with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Utilize Epic software data base to enter and collect patient demographic and insurance data into computer database to establish patient's medical records.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Provides excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Behavioral Health Technician
Haven Behavioral Hospital
03.2023 - 05.2023
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Took and monitored vital signs, performed EKG test, and managed patient behavior.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
- Performed client intake procedures according to internal standards for new admissions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Short-Term Disability Case Representative
New York Life Insurance Co
03.2020 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Education
Bachelor of Science - Public Health
University of North Texas
Denton, TX05.2024
Skills
- Registration and Admissions
- Customer Service
- HIPAA Compliance
- Caring and Empathetic
- Explaining Policy and Procedures
- Multitasking
- Interpersonal Skills
- Quality Assurance
Certification
- VAST Clinical Research- Clinical Research Program [June 2023]
- Global Health Network- Good Clinical Practice ICH E6 R2 [June 2023]
- Mayo Clinic- Transportation of Dangerous Goods IATA [June 2023]
- American Heart Association- Basic Life Support BLS [March 2023]
- Crisis Prevention Institute- CPI [March 2023]
Additional Information
EDC- Epic
EDC- Medidata Rave
IXRS- Cenduit
References
*available upon request*
Timeline
Patient Access Representative
Texas Health Presbyterian Hospital Plano
05.2023 - Current
Behavioral Health Technician
Haven Behavioral Hospital
03.2023 - 05.2023
Short-Term Disability Case Representative
New York Life Insurance Co
03.2020 - 01.2023
Bachelor of Science - Public Health
University of North Texas
- VAST Clinical Research- Clinical Research Program [June 2023]
- Global Health Network- Good Clinical Practice ICH E6 R2 [June 2023]
- Mayo Clinic- Transportation of Dangerous Goods IATA [June 2023]
- American Heart Association- Basic Life Support BLS [March 2023]
- Crisis Prevention Institute- CPI [March 2023]
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