Laura Borel
Little Elm,United States
Summary
Highly resourceful Project Manager with experience in ITSM, data center, and finance project management. Scrum master experience partnered with Agile methodologies to gain the ability to easily adapt to change, learn new techniques and programs, and gain high demand knowledge. Proficiency in all Microsoft Office, including Microsoft Project, along with experience in JIRA, Monday.com, MS Project, SalesForce, ServiceNow, NetSuite, Zendesk, Visio and Yardi. Overall, a dynamic team player with over 10 years of experience in law enforcement and 15 years of experience with stakeholder facing project and account management.
Overview
11
11
years of professional experience
Work History
Token Distribution Project Manager
Coinbase
10.2024 - Current
- Successfully managed multiple distribution projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with both organizational and asset issuer goals.
- Oversee the end-to-end execution of all token distribution projects, ensuring timely and accurate delivery.
• Identify and track all deliverables for distributions, ensuring that all necessary tasks are completed.
• Manage stakeholder communications for status updates and tactical execution, keeping all relevant parties informed.
• Partner with partners across our product, sales, and operations teams to manage dependencies and mitigate risks.
• Continuously refine due dates and deliverables based on updated requirements and launch dates.
Product & Project Manager
JPMorgan Chase & Co.
08.2023 - 08.2024
- Oversaw the future of product delivery while crafting solutions that enhance and optimize customer experiences
- Managed end-to-end processes through us of JIRA and SCRUM Sessions for intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Oversaw governance of entire product life cycle for private banking, investment clients, and retail clients, including user experience and token distribution projects for private banking
- Managed stakeholder communications for status updates and tactical escalations that lead the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Excel in communication, collaboration, and coordination across product and technology to ensure the needs of our customers are clearly understood, and we expeditiously deliver solutions that meet or exceed their needs and expectations
IT Project Manager / Security Analysis Specialist Advisor
NTT DATA
07.2021 - 08.2023
- Managed information security transition projects within given constraints of scope, schedule, resources, budget, and quality through the duration of the project; project work includes but not limited to implementation of security services in new or existing customer environments
- Strategically influenced, owned, implemented, and matured an agile or waterfall operating model that ties the business operating model with the project management approach, which includes target milestones and other dependencies
- Defined, championed, and influenced agile best practices across the project plan
- Organized and guided PI planning activities on a weekly basis for multiple projects, which includes gap analysis, action items, documentation, lessons learned, and risks or issues assessments that impact the business or the project timeline
- Monitored schedule deviations and assisting in the development of alternative methods for corrective action at the project level; Get-to-green plans, Change Requests and Risk/Exception Letter creation
- Acted as a scrum leader to ensure that cross-domain/cross-department dependencies are identified and resolved in a timely manner
- Lead technical resources from the security transition and steady state team(s), providing guidance and support on a regular basis during an assigned project effort
- Communicated and interacted with other NTTD service towers, vendors, project stakeholders and senior leadership on project status
- Understood and managed customer business needs and expectations related to information security and validate to transition related documentation; Cost Model, Solution Deck, accompanying SOW and/or Contract
Lead Project Coordinator / Leasing Coordinator / Service Desk Analyst
CyrusOne
03.2016 - 07.2021
- Effectively initiated, defined, and evaluated the customer project through communications, contract and documentation review, and associated business analysis
- Methodically assembled project plan including the scope, WBS, schedule, costs, quality, communication, RFP, revenue intervals, and risks based on the contract, and through partnership with the customer, CyrusOne account team, construction, service delivery, facilities, network, security, and associated vendors
- Managed and enabled the project team, resources, and vendors to execute the tasks, deliverables, and associated milestones efficiently while owning the customer project communication
- Analyzed and identified solutions to mitigate risk and impacts to quality, cost, scope, and time while offering guidance and opportunities with a focus on customer satisfaction
- Monitored and reported on project work through tools and feedback mechanisms to effectively communicate progress to stakeholders including executive leadership
- Performed integrated change control while sourcing and implementing collaborative decisions to achieve the customer's desired results
- Articulated closing processes, revenue recognition requirements, and stakeholder acceptance, while generating reports to enable post-install customer success and account management ownership transition
- Accomplished successful project closure through on-time delivery of CyrusOne's data center products and services
- Point of contact for one specific customer to ensure all orders were processed accurately, promptly, and within all SLA requirements
- Ensured all new customers were within compliance standards regarding MSA's and NDA's
- Created automated team activity metric reports that were sent to leadership team monthly
- Created Early Termination guide for department usage and streamline approval process
- Created contract renewals, termination, decommissions and additional orders for services daily
Project & Account Coordinator
Rolland Safe & Lock
06.2014 - 03.2016
- Generated daily follow-up spreadsheets for national service team for all open work orders and disseminated assigned tasks to each team member
- Prepared documents to support timely entry of quotes, purchase orders, and sales orders and ensured accuracy within Netsuite
- Contacted clients to handle open ticket requests and entered cases as needed on a 24-hour basis
- Managed project from start to finish for all full store remodels including quoting, determining hardware and assigning field technician
- Point of Contact for all project escalations
- Maintained weekly status reports for all clients via ivr systems
- Managed hardware orders as required for all field technicians
- Recipient of the 'ISA' award multiple times for closing the most invoices within a month time frame
Education
Master of Science - Business Administration And Management
University of North Texas
Texas05-2023
Bachelor of Science - Project Management
University of North Texas
Texas12.2020
Skills
- Project Management (PMO)
- Stakeholder collaboration
- IT infrastructure management
- Sprint & Release planning
- Software development lifecycle
- Leading scrum meetings
- Product lifecycle management
Timeline
Token Distribution Project Manager
Coinbase
10.2024 - Current
Product & Project Manager
JPMorgan Chase & Co.
08.2023 - 08.2024
IT Project Manager / Security Analysis Specialist Advisor
NTT DATA
07.2021 - 08.2023
Lead Project Coordinator / Leasing Coordinator / Service Desk Analyst
CyrusOne
03.2016 - 07.2021
Project & Account Coordinator
Rolland Safe & Lock
06.2014 - 03.2016
Master of Science - Business Administration And Management
University of North Texas
Bachelor of Science - Project Management
University of North Texas
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