Melvin Tackno
Mansfield
Summary
Senior Program and Project Manager with 20+ years of experience managing complex programs, cross-functional initiatives, and multimillion-dollar budgets in federal and operational environments. Proven expertise in project planning, process improvement, risk management, stakeholder engagement, and performance analytics. MBA-qualified leader with a track record of delivering projects on time, within scope, and under budget.
Overview
15
15
years of professional experience
Work History
Project Manager / Management & Program Analyst
Internal Revenue Service (IRS)
05.2024 - Current
- Led program management activities supporting $5M+ federal programs, ensuring compliance, schedule adherence, and budget control.
- Improved operational efficiency by 22% through data analysis, KPI reporting, and performance optimization initiatives.
- Reduced processing delays by 18% by identifying workflow gaps and implementing process improvement strategies.
- Developed dashboards and performance reports to support executive decision-making and resource forecasting.
- Authored and implemented SOPs and policy updates, reducing redundant processes by 35%.
Project Manager – Facilities Management & Security Support (FMSS)
Internal Revenue Service (IRS)
03.2019 - 05.2024
- Managed multiple concurrent projects across five federal facilities, ensuring on-time and on-budget delivery.
- Administered $4M annual operating budget, achieving 15% cost reduction through vendor negotiations and contract optimization.
- Coordinated architects, engineers, contractors, and internal stakeholders to deliver 12+ capital projects.
- Supervised staff and Contracting Officer Representatives (CORs), improving project execution timelines by 28%.
Revenue Officer
Internal Revenue Service (IRS)
06.2016 - 06.2019
- Conducted financial analysis, compliance reviews, and audits for organizations with revenues up to $3M.
- Recovered $2.1M in delinquent revenue through negotiation, investigation, and enforcement actions.
- Improved compliance rates by 40% through corrective action plans and stakeholder education.
Military Pay Technician
United States Army
El Paso
03.2015 - 03.2016
- Managed financial accounts and payrolls for active-duty, retired, and reserve personnel, ensuring accurate entitlements compliance.
- Resolved over 300 pay disputes, reducing customer complaints by 50% and accelerating case resolution by 35%.
- Audited rejected pay transactions to enhance entitlement and benefits accuracy.
- Developed financial training guides that increased pay processing speed while reducing onboarding time for new technicians by 25%.
- Established record review process to prevent overpayment errors, saving agency over $150K in one fiscal year.
Operations Supervisor & Supply Specialist
United States Army
Multiple Locations
02.2011 - 11.2011
- Led logistics, operations, and project execution for 13,000+ personnel across global operations.
- Managed $25M+ in assets, contracts, and inventory with full financial accountability.
- Oversaw infrastructure and facilities projects totaling $18M.
Education
MBA -
Webster University
St. Louis, MO09-2015
Bachelor of Science - Management
Park University
Kansas City, Missouri, MO12-2013
Skills
- Program Management
- Project Management (PMO)
- Operations Management
- Budget Management ($MM)
- Process Improvement
- Workflow Optimization
- Risk Management
- Compliance Management
- KPI Development & Reporting
- Data Analysis
- Stakeholder Management
- Vendor Management
- SOP Development
- Cross-Functional Leadership
Military Experience
Operations Supervisor & Supply Specialist, United States Army, Led logistics, operations, and project execution for 13,000+ personnel across global operations., Managed $25M+ in assets, contracts, and inventory with full financial accountability., Oversaw infrastructure and facilities projects totaling $18M.
Target Job Titles
- Program Manager
- Project Manager
- Operations Program Manager
- Senior Project Manager
Timeline
Project Manager / Management & Program Analyst
Internal Revenue Service (IRS)
05.2024 - Current
Project Manager – Facilities Management & Security Support (FMSS)
Internal Revenue Service (IRS)
03.2019 - 05.2024
Revenue Officer
Internal Revenue Service (IRS)
06.2016 - 06.2019
Military Pay Technician
United States Army
03.2015 - 03.2016
Operations Supervisor & Supply Specialist
United States Army
02.2011 - 11.2011
MBA -
Webster University
Bachelor of Science - Management
Park University