Elon R. Watts
Charlotte,NC
Summary
Assisted customers by clarifying complex technical issues. Provided organized support to enhance customer service experiences. Maintained attention to detail in all IT-related tasks.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Audio Visual Tech
Discount Electric
Charlotte, NC
01.2020 - Current
- Set up and operate audio video, lighting, maintained and repair equipment.
- Collaborate with event organizers to design sound and lighting effects.
- Perform system troubleshooting, repair, and adjustment.
- Complete complex installations with guaranteed results.
- Support troubleshooting efforts by collaborating with team members during high-pressure environments.
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
- Pulled and terminated variety of cables.
- Performed service and system maintenance as directed.
- Managed inventory of audiovisual equipment, maintaining optimal functionality and availability for clients.
- Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
Driver/ tech
Hi Tech Transportation
Charlotte, NC
2018 - 01.2020
- Data-Center-Relocation / Migration Services.
- IT & Medical Equipment Tech Services.
- White Glove Delivery (In Home & Business).
- Crating & Packing Services.
- Warehousing & Storage Services.
- Inventory Control & Barcode Technology.
Mid-Level Technician
Viju Industrial Companies
Parsippany, NJ
2012 - 2017
- Provides outstanding technical support of audio-visual equipment for both commercial and residential.
- Identified, isolated and repaired computer and video conferencing equipment.
- Proficient in 70-volt audio speaker systems, digital signage and video walls.
- Dedicated service installer with guaranteed satisfaction rate.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Support Service/Freelance TECH
HservH, LLC
Charlotte, NC
2005 - 2017
- Managed, supported, and maintained network systems
- Interacted with Field Technician to ensure customer satisfaction
- Offered program management
- Installed and troubleshoot software including Microsoft Office Suite
- Preformed mass computer operating system upgrade
- Provided 24/7 desktop support
- Assisted clients with software usage and technical inquiries during live events.
- Coordinated with vendors to schedule maintenance and repairs for audiovisual systems.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
CompTIA A+ - Computer Applications Development
Goodwill University/ Carolina Soft Tech
Charlotte, NC02-2022
Associate of Science - Computer Technology
ECPI University
01-2016
Skills
- Microsoft Office
- Service installer
- Tech Support Via chat and phone
- Video conferencing
- Low and high voltage wiring, testing, ceiling mounts, display projector
- Codec Systems, Crestron, Extron, AMX, BIAMP, Polycom, Bose, Klipsh
Certification
- CompTIA A+ Certified
- CompTIA A+ Certification Training Carolina Softech / Goodwill University January 2022
- Configure and supporting operating systems, PC, printer, mobile and IoT devices.
- Support basic IT infrastructure, networking, and security.
- Administer client-based and cloud-based (SaaS).
- Implement command line, scripting, and change management.
Timeline
Audio Visual Tech
Discount Electric
01.2020 - Current
Associate of Science - Computer Technology
ECPI University
Driver/ tech
Hi Tech Transportation
2018 - 01.2020
Mid-Level Technician
Viju Industrial Companies
2012 - 2017
Customer Support Service/Freelance TECH
HservH, LLC
2005 - 2017
CompTIA A+ - Computer Applications Development
Goodwill University/ Carolina Soft Tech