Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elona Stevenson

Onancock,VA

Summary

Nine years of customer service experience. Within these nine years, I’ve handled money & inventory, dealt with problem solving, been a team leader, managed a post office & worked under pressure & at very fast paces while still maintaining great service & satisfying customers in a timely manner. Authorized to work in the US for any employer, I have also had an extensive background check & fingerprinting done for my work with the United States Postal Service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mail Carrier

USPS
12.2023 - Current
  • Cases the mail in sequence for delivery to route. Separates all classes of mail to be loaded into truck for delivery. Uses established procedures to deliver mail to customers on foot and via vehicle. Collects Outgoing mail and parcels from customers as needed. Promotes the sale of Postal Services throughout my route.

Crew Trainer

McDonald's
08.2017 - Current
  • Promoted from basic crew member to crew trainer within the first 2 months of employment.
  • Roles included instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, taking accurate orders, working the cash register, providing quality customer service, making sure that food safety rules are followed, and monitoring employee performance.

Window Clerk

USPS
01.2022 - 05.2023
  • Customer service, professional with supervisory experience and expertise and supporting customers needs. Highly effective at conflict, resolution, and persuasive communication needed to encourage sales. Knowledgeable about products and equipped for success. Hard-working and reliable with excellent attention to detail to complete tasks in a timely manner.

Certified Nursing Assistant

Sentara Healthcare
01.2019 - 04.2019
  • Provides patients' personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. All of this is done while complying with HIPPA standards & protections patient confidentiality.

Sales Associate

Food Lion
08.2016 - 10.2017
  • I provided friendly and outstanding customer service in a timely manner while maintaining a smile & pleasant greeting. I was responsible for operating the register and managing transactions. Not only did I handle monetary responsibility, but I also assisted customers in finding what they needed & just being of any form of help that I could.

Education

High school diploma -

Nandua High School
Onley, VA
06.2018

Skills

  • Task prioritization
  • Analytical thinking
  • Conflict resolution
  • Tech Savvy
  • Microsoft Office Proficient
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • Problem-solving aptitudes
  • Team Work
  • Adaptability and flexibility
  • Reliability
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Punctuality
  • Critical thinking
  • Excellent communication
  • Organizational skills
  • Active listening
  • Decision-making

Certification

  • Microsoft Office Specialist
  • Food Handler March 2022-Present
  • CNA June 2020
  • Long-Term Care Assistant, Careers Studies Certificate Present
  • CPR Certification

Languages

English - Expert

Timeline

Mail Carrier

USPS
12.2023 - Current

Window Clerk

USPS
01.2022 - 05.2023

Certified Nursing Assistant

Sentara Healthcare
01.2019 - 04.2019

Crew Trainer

McDonald's
08.2017 - Current

Sales Associate

Food Lion
08.2016 - 10.2017

High school diploma -

Nandua High School

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Elona Stevenson