Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Elonda B. Brown

Business Instructor and Quality Coach
Charlotte,NC
Elonda B. Brown

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Quality Control InspectorQuality Technical CoordinatorManufacturing TrainerSenior Benefits Analyst, Team Lead, Business InstructorTax Preparer / Supervisor

Work Type

Part TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Charlotte, NC, US
Open to relocation: Yes

Salary Range

$67500/yr - $200000/yr

Summary

Compassionate and detail-driven Benefits & Claims Specialist with over 14 years of experience in disability, life, and health benefits administration. Skilled in claims adjudication, FMLA administration, ERISA compliance, and case management. Known for guiding individuals through complex and sensitive situations with clarity, professionalism, and care.

Overview

32
years of professional experience
4
years of post-secondary education

Work History

Mallard Creek Polymers
Charlotte, NC

Quality Control Inspector
11.2022 - 02.2026

Job overview

  • Inspected products for defects using precision measuring instruments.
  • Documented quality control findings in compliance with industry standards.
  • Reviewed production processes to ensure adherence to safety regulations.
  • Collaborated with production teams to resolve quality issues effectively.
  • Assisted in developing quality control guidelines to improve inspection efficiency.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Recommended improvement measures to production process to meet quality control standards.
  • Consulted with engineers to resolve quality, production, and efficiency problems.
  • Analyzed data from process control systems to identify trends in product quality.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Participated in internal and external audits to ensure compliance with applicable regulations.
  • Provided technical support to other departments regarding quality related topics and initiatives.
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
  • Ensured that all products met customer requirements prior to shipment.
  • Notified supervisors or other relevant personnel of test or production issues.

Bakkavor
Charlotte, NC

Quality Technical Coordinator
10.2021 - 11.2022

Job overview

  • Inspected products for defects using precision measuring instruments.
  • Documented quality control findings in compliance with industry standards.
  • Reviewed production processes to ensure adherence to safety regulations.
  • Collaborated with production teams to resolve quality issues effectively.
  • Trained new inspectors on quality assurance procedures and protocols.
  • Assisted in developing quality control guidelines to improve inspection efficiency.
  • Maintained accurate records of inspection results and corrective actions taken.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Maintained records of all nonconforming products and completed corrective actions as required.

Campbell Soup Company
Charlotte, NC

Manufacturing Trainer
01.2018 - 04.2021

Job overview

  • Delivered training on safety procedures, production workflows, and quality standards
  • Created onboarding and training materials to enhance new employee performance
  • Simplified complex processes into clear instructions
  • Coached employees on compliance with company standards, ensuring adherence and accountability
  • Facilitated cross-training and continuous improvement initiatives to promote skill development
  • Documented quality control findings in compliance with industry standards.
  • Inspected products for defects using precision measuring instruments.
  • Trained new inspectors on quality assurance procedures and protocols.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Tested finished goods prior to shipment according to established protocols.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Ensured that all products met customer requirements prior to shipment.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Developed corrective action plans based on findings from investigations and audits.
  • Participated in internal and external audits to ensure compliance with applicable regulations.

Aon / Hewitt

Senior Benefits Analyst, Team Lead, Business Instructor
01.2004 - 01.2018

Job overview

  • Resolved complex and escalated claims, including ERISA-related issues, resulting in timely and fair outcomes for stakeholders
  • Advised participants on FMLA, leave of absence, and benefit eligibility, ensuring understanding of their rights and options
  • Managed disability, life insurance, and benefits-related claims in compliance with plan provisions and federal regulations
  • Coordinated with vendors to ensure accuracy of benefits data across multiple plans, enhancing data integrity and reporting
  • Processed life insurance and death claims, including beneficiary setup and documentation
  • Maintained accurate case documentation and ensured timely follow-ups
  • Conducted quality audits and improved operational processes
  • Led onboarding and training sessions for new hires and departments

Jackson Hewitt

Tax Preparer / Supervisor
01.1999 - 01.2004

Job overview

  • Prepared federal and state tax returns in compliance with IRS regulations
  • Supervised and trained staff, fostering a culture of high service standards
  • Managed payroll and financial accounts, ensuring accurate reporting and compliance

Chicago Public Schools

Family Advocate
01.1994 - 01.1997

Job overview

  • Facilitated access for families to education, healthcare, and government services
  • Guided families through legal and administrative processes
  • Coordinated case files, verified eligibility, and maintained documentation

Education

Charlotte Christian College
Charlotte, NC

Bachelor of Arts from Urban Community Development
08.2013 - 05.2017

University Overview

Harold Washington College
Chicago, IL

Associate Degree

University Overview

Skills

  • Training Coordination
  • Training & Facilitation
  • Curriculum Development
  • Instructional Design
  • Employee Onboarding
  • Performance Evaluation
  • Training Evaluation
  • Feedback Implementation
  • Workshop Facilitation
  • Process Improvement
  • Learning Management
  • Team Development

Timeline

Quality Control Inspector
Mallard Creek Polymers
11.2022 - 02.2026
Quality Technical Coordinator
Bakkavor
10.2021 - 11.2022
Manufacturing Trainer
Campbell Soup Company
01.2018 - 04.2021
Charlotte Christian College
Bachelor of Arts from Urban Community Development
08.2013 - 05.2017
Senior Benefits Analyst, Team Lead, Business Instructor
Aon / Hewitt
01.2004 - 01.2018
Tax Preparer / Supervisor
Jackson Hewitt
01.1999 - 01.2004
Family Advocate
Chicago Public Schools
01.1994 - 01.1997
Harold Washington College
Associate Degree

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Elonda B. BrownBusiness Instructor and Quality Coach