ELONKA VOROS

• Assisted customers in their property insurance claims and educated them on the claims process.
• Proficient in Xactimate and have used Xactimate to build supplemental estimates to submit to insurance companies and negotiate settlement.
• Managed office and businesses day to day activities including bonding, insurance, licensing, invoicing, scheduling, ordering and property inspections.
• Reviewed documentation on damaged property and determines claims related damage.
• Completed Haag Engineering Certified Inspector program for Residential and Commercial Roofing in 2018.
• Claims for losses including wind and hail, fire and water.
• Worked with Madsky Managed Repair Program as Inspector & Contractor for Liberty Mutual, Hartford, SafeCo, AllState & many others.
• Currently licensed in Ok, CT, DE, FL, KY, LA, NC, NH, NM, RI. SC, TX, VT

First Notice of Loss claims for all lines of business

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Explain policy, coverage and appropriate course of action (follow-up, status calls, mitigation)
• Customer Service Leadership Development program July 2021
• Mentor new hire CSA training Class 132 and Class 129 in 2021/2022.
• Supervisor for team of 11 in Phoenix.
• Working remotely since March 2020

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
• Developed tailored solutions to meet individual banking needs.
• Customer Service Award Winner