Elonzo Robinson
Blytheville,AR
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using phone and email. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
10
10
years of professional experience
Work History
Customer Advocate
Blue Cross Blue Shield
04.2014 - 01.2024
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
Education
High School Diploma -
South Pemiscot High School
Steele, MO05.2001
Skills
- Business Planning
- Conflict Resolution
- Educating Customers
- Industry Knowledge
- Financial Transactions
- Understanding Customer Needs
Timeline
Customer Advocate
Blue Cross Blue Shield
04.2014 - 01.2024
High School Diploma -
South Pemiscot High School
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