Eloy Soto
Alamo,TX
Summary
Experienced and adaptable professional with a proven track record in customer service. Seeking a position as a Customer Service Representative at Bush Supply Company. Confident in my ability to contribute to the company and its team with my extensive skills and expertise.
Overview
11
11
years of professional experience
Work History
Lead Project Construction Tech
Castellanos-Net LLC
Austin, TX
02.2024 - Current
- Demonstrated strong attention to detail when reading blueprints, resulting in accurate construction execution.
- Contributed to a positive work environment by fostering strong teamwork, open communication, and a proactive approach to problemsolving.
- Maintained clean and organized job sites for optimal productivity and safety by removing debris and hazardous materials daily.
- Expedited construction processes through proficient use of power tools including drills, saws, grinders, jackhammers, and nail guns.
- Ensured timely project progression with efficient demolition, excavation, and site preparation tasks.
- Supported consistent progress towards project goals through effective communication with team members, management, and clients.
- Reduced material waste by accurately measuring, cutting, and installing various construction materials according to specifications.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Used variety of hand and power tools to complete tasks.
- Assisted in digging, trenching and backfilling trenches and foundations.
Broadband Technician
Castellanos-Net LLC
Edinburg, Texas
05.2021 - 02.2024
- Trained new technicians on installation techniques and safety procedures.
- Performed preventative maintenance on equipment to ensure optimal performance.
- Investigated customer complaints related to service quality or speed.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Adhered to all OSHA and company-defined safety and workplace regulations.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Coordinated scheduling of appointments with customers based on availability.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Pawnbroker/Customer Service Representative
Cash America
Donna, Texas
01.2014 - 05.2021
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Performed regular reviews of aging loans to identify merchandise ready for sale.
- Evaluated item quality and value to determine correct offer amounts.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Resolved customer complaints effectively in a polite and professional manner.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Restocked the warehouse with customer pawns/ sold items in an orderly fashion
- Stocked shelves with newly arrived products.
- Updated products with new pricing or temporary promotion signs to increase sales.
Education
Bachelor of Science - Rehabilitation Science
The University of Texas Rio Grande Valley
Edinburg, TX05-2027
Vocational Degree - Medical Assistant
Valley Grande Institute
Weslaco, TX05-2013
Donna High School
Donna, TX05-2013
Skills
- Bilingual
- Teamwork
- Creative thinking
- Team collaboration
- Detail-oriented
- Problem-solving aptitude
- Time management
- Adaptability and flexibility
- Reliability
- Problem-solving
- Customer service
- Heavy lifting
- Microsoft office (Word, PowerPoint, Excel)
Education and Training
Donna, TX,Weslaco, TX,true,Edinburg, TX
Contact
Alamo, TX 78516
Timeline
Lead Project Construction Tech
Castellanos-Net LLC
02.2024 - Current
Broadband Technician
Castellanos-Net LLC
05.2021 - 02.2024
Pawnbroker/Customer Service Representative
Cash America
01.2014 - 05.2021
Bachelor of Science - Rehabilitation Science
The University of Texas Rio Grande Valley
Vocational Degree - Medical Assistant
Valley Grande Institute
Donna High School