Elpidio Lalin Jr
Los Angeles,CA
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Helped clients pay and understand the negotiation process. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Independent Contractor
Uber Eats
07.2017 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed user feedback to gather input and identify areas required for improvement.
Sales Associates
Asian Commodities
04.2015 - 06.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built diverse and consistent sales portfolio.
- Kept detailed records of daily activities through online customer database.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Independent Contractor
Instacart
07.2020 - 08.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
Bank Officer Assistant Manager
City Bank N.A
11.2004 - 03.2015
- Wrote detailed narrative reports for use in client's financial report and loans.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding client's financial statements and loans.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Represented Philippines for credit elite through the entire South East Asia for seminars and company improvement meetings.
- Communicates to clients to collect loans and make deals to close the account and financial problems.
Education
Bachelor of Science - Business Management
Far Eastern University
Manila, Philippines04.2000
Skills
- Shrinkage Prevention
- Customer Service
- Quotas and Goals
- Reading Comprehension Skills
- Good communication skills
- Critical thinker
- Goal Driven
- Time Management
- Strategic Planning
- Guest Relations
Accomplishments
Achieved the top collector of City Bank in the entire Philippines country.
Languages
English
Native or Bilingual
tagalog
Native or Bilingual
Timeline
Independent Contractor
Instacart
07.2020 - 08.2022
Independent Contractor
Uber Eats
07.2017 - Current
Sales Associates
Asian Commodities
04.2015 - 06.2023
Bank Officer Assistant Manager
City Bank N.A
11.2004 - 03.2015
Bachelor of Science - Business Management
Far Eastern University
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