Serina Rivera
Clovis
Summary
Experienced in managing comprehensive care plans and leading teams in healthcare settings. Leverages strong communication and organizational skills to ensure effective patient care and foster collaboration among staff. Proven track record of enhancing patient satisfaction and outcomes. Employs targeted care strategies and efficient resource management to drive positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Suicide Prevention Specialist
KINGS VIEW
02.2024 - Current
- Answer all contacts on assigned incoming lines, including but not limited to 988, crisis, and community support lines, with compassion and in accordance with the organization's training and scope
- Collect and document contacts and all required data in an accurate and timely manner via iCarol data collection software program & additional helpline software
- Offer any applicable resources and referrals to clients
- Place outgoing and follow-up calls to designated programs as required
- Apply crisis intervention tools and techniques and make appropriate connections to community safety net programs when needed
- Evaluate consumer for the need of W & I 5150 Codes Evaluation, coordinating appropriate shorMerm rescue response
- Assist with placing rescue calls as needed for contacts requiring emergency assistance
- Navigate multiple computer databases to locate and refer contacts to appropriate community resources
- Uphold all American Association of Suicidology standards by which CVSPH is accredited
- Perform additional responsibilities as they develop and are assigned
Facilitator
Westcare
09.2023 - Current
- Design training curriculum
- Organize in-house and offsite activities, like presentations, job simulations and role-play
- Order instructional material (e.g
- Ebooks and manuals)
- Discuss career-pathing opportunities with managers
- Enrich courses with visual aids to engage trainees
- Measure outcomes from trainings
- Research and recommend learning equipment (e.g
- Platforms and projector's)
- Population of focus currently transitioning from incarceration
Lead Care Manager
Kings View Behavioral Health System
06.2023 - 02.2024
- Conduct outreach, education, coordination, health promotion, assessment, care management, plan development, engagement targeting the most vulnerable persons in the community and with a focus on helping people obtain whole person wellness and recovery
- Elements of whole person wellness include, but are not limited to, a level of housing appropriate to their health, chronic and/or acute symptom recovery, and absence of involvement with the criminal justice system
- Also, will coordinate care with healthcare and social service professionals
- Population of focus is working with individuals currently incarcerated or re-entering the community
Admissions Coordinator/ Activities Coordinator
The Vineyards at Fowler/ Fowler Care Center
05.2022 - 05.2023
- Respond to requests for medical record information by insurance companies
- Collaborate with internal and external sources to solve admission problems as needed in accordance with facility policies
- Collect, and review admission documentation for accuracy and completion
- Coordinate the pre-admission screening and approval process in accordance with facility policies
- Maintain a current resident census; provide the census report to the Administrator, Director of Nursing, and government personnel as necessary and in accordance with privacy rules
- Maintain a resident waiting list in accordance with established facility policies and procedures and as required by state/federal regulatory requirements
- Maintain an accurate record of available beds
- Obtain the resident/guardian's signature on all required permits, releases, authorizations, etc
- Provide residents with admission information packet
Care Manager
Amdal In Home Care
11.2013 - 04.2022
- As a Care Manager I oversee between 60-80 patients at any given time
- I take the initial inquiry of care from a family member call in or hospital, explain what Amdal can provide for them
- Then perform an assessment with the patient and their family gather information to properly write a care plan the caregiver can clearly follow
- Weekly or bi-weekly I provided care management and medication management services
- This consists of managing patients appointments refilling medications boxes along with making sure the correct dosage was given in the home
- Keep in constant contact with home health services and physicians
- Provide training to family and caregivers on hoyer lifts, gait belt and much more
- Majority of our patients have Alzheimer's, mental illness or hospice care
- Every 30/60/90 day perform patients evaluations updating care plans and keep family up to date with concerns or changes in care
Education
Associate of Science - Nursing
Clovis Community College
Clovis, CA01-2026
High school diploma or GED -
Lemoore High School
Lemoore, CA06.2008
Skills
- Suicide prevention specialist
- Shrinkage prevention
- Gang prevention strategies
- Drug prevention education
- Strategic planning
- Facilitation techniques
- Staff management
- Community outreach
- Care coordination
- Quality control standards
- Service planning
- Training skills
Certification
- CPR Certification, 01/01/25, 01/01/26
- First Aid Certification, 01/01/25, 01/01/26
- CPI, 05/01/24, 05/01/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Suicide Prevention Specialist
KINGS VIEW
02.2024 - Current
Facilitator
Westcare
09.2023 - Current
Lead Care Manager
Kings View Behavioral Health System
06.2023 - 02.2024
Admissions Coordinator/ Activities Coordinator
The Vineyards at Fowler/ Fowler Care Center
05.2022 - 05.2023
Care Manager
Amdal In Home Care
11.2013 - 04.2022
Associate of Science - Nursing
Clovis Community College
High school diploma or GED -
Lemoore High School
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