Selina Roque Maldonado
Fresno,CA
Summary
Knowledgeable and compassionate Suicide Prevention Specialist with 4 years of experience in field. Expertise helping with mental health crises. Skilled in reflective listening, building rapport, providing empathy, exploring coping techniques, building safety plans, and providing resources. Proficient in both telephone and text support.
Overview
8
8
years of professional experience
Work History
Suicide Prevention Specialist
Central Valley Suicide Prevention Hotline
10.2019 - Current
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Explored safety plans to lower risk of crisis.
- Assisted callers in developing self-regulation skills, empowering them to manage stressors more effectively in the future.
- Upheld strict confidentiality standards while handling sensitive caller information during crisis intervention processes.
- Evaluated risk to callers by gathering information and conducting suicidal and crisis assessments.
- Supported callers by connecting them to appropriate community resources and services.
- Offered post-crisis follow-up with individuals.
Volunteer
Community Regional Medical Center
08.2016 - 08.2020
- Aid in discharging patients that includes most departments of the hospital
- Running errands for hospital departments
- Assisting staff on and off patient floors
- Aid in training new volunteers.
Peer Mentor
FUSD Tehipite Middle School
10.2017 - 05.2018
- Teach students study skills, note-taking skills, and test-taking strategies
- Develop teaching or training materials, such as handouts, study materials, or quizzes
- Assess students' progress throughout tutoring sessions
- Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans (IEPs) for students.
Clerk
Internal Revenue Submission Processing Center
03.2018 - 04.2018
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Compile, copy, sort and file records of office activities, business transactions, and other activities
- Scan or read incoming materials to determine how and where they should be classified or filed
- Amend or reject work not meeting established standards and refers to supervisor.
Education
Bachelors Degree in progress -
California State University Fresno
Fresno, CA05.2025
High School Diploma -
Roosevelt High School
Fresno, CA06.2018
Skills
- Fluent in English and Spanish
- Verbal De-escalation
- Suicide and Crisis Assessment
- Safety Planning
- Documentation skills
- Professional boundaries
- Reflective listening
- Empathy Display
- Community Resources
- Self-Care Practices
- De-Escalation Techniques
- Mental health knowledge
Timeline
Suicide Prevention Specialist
Central Valley Suicide Prevention Hotline
10.2019 - Current
Clerk
Internal Revenue Submission Processing Center
03.2018 - 04.2018
Peer Mentor
FUSD Tehipite Middle School
10.2017 - 05.2018
Volunteer
Community Regional Medical Center
08.2016 - 08.2020
Bachelors Degree in progress -
California State University Fresno
High School Diploma -
Roosevelt High School
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