Elquita Dickens
Texarkana,AR
Overview
29
29
years of professional experience
Work History
Program Eligibility Specialist
Arkansas Department of Human Services
Texarkana, AR
05.1994 - 10.2023
- Developed and implemented procedures to ensure program compliance with federal and state regulations.
- Reviewed and evaluated applicants' eligibility for programs based on their financial status, medical history, and other criteria.
- Assisted clients with the completion of application forms and paperwork.
- Provided information to applicants regarding program requirements and benefits.
- Maintained detailed records of all client interactions.
- Conducted in-person interviews with applicants to verify information provided on applications.
Sales Associate
Dillard's
Texarkana, TX
06.1995 - 12.1996
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
BBA - Business
Southern Arkansas University
Magnolia, AR05-1990
Skills
- Benefits Administration
- Policy Knowledge
- Staff Management
- Interviewing Techniques
- Verbal Communication
- Confidentiality
- Documentation and Paperwork
- Effective Communication Skills
- Telephone Etiquette
- Application Assessment
- Data Entry
- Microsoft Office
- Medicaid Knowledge
- Social Services
- Income Verification
- Policy Interpretation
- Appointment Scheduling
- Application Review
- Documentation and Reporting
- Public Assistance Programs
- Disability Awareness
Timeline
Sales Associate
Dillard's
06.1995 - 12.1996
Program Eligibility Specialist
Arkansas Department of Human Services
05.1994 - 10.2023
BBA - Business
Southern Arkansas University