El Ria Glandie Bataycan
Tucson,AZ
Summary
Customer service representative with years of experience providing excellent customer service. Skilled in bringing people together and working towards common goals. A good communicator and problem-solver. Able to empathize with customers and provide effective solutions to their needs. Dedicated and compassionate healthcare professional with a strong foundation in patient care, beginning as a Certified Nursing Assistant (CNA) and recently graduating as a Licensed Vocational Nurse (LVN). Proven ability to deliver high-quality care in fast-paced clinical settings, with a focus on patient comfort, safety, and well-being. Currently pursuing advancement through an LVN-to-RN bridge program to expand clinical skills, leadership capacity, and scope of practice. Committed to lifelong learning, professional growth, and making a meaningful impact in patient-centered care while gaining hands-on experience as a working LVN.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Canterbury
2024.06 - 2025.12
- Provided compassionate patient care, fostering trust and comfort, which led to enhanced patient satisfaction and improved recovery experiences.
- Assisted in daily living activities for patients, contributing to a marked improvement in their overall well-being and independence.
- Worked closely with nursing staff to execute care plans, ensuring seamless communication and enhancing patient outcomes.
Market Research Interviewer
Headway Workforce Solutions
2022.03 - 2023.11
- Conduct in-depth interviews with market research participants to gather valuable insights and data for clients.
- Conduct in-depth interviews with consumers to gather data and insights on their preferences, opinions, and behaviors in order to provide valuable market research analysis to Headway Workforce Solutions.
- Maintain accurate and detailed records of market research interviews, including participant information, interview responses, and any additional notes or observations.
Customer Service Representative
Concentrix
2020.06 - 2022.12
- Identify and suggest improvements to enhance customer experience and satisfaction.
- Develop and implement customer service strategies to improve customer satisfaction and retention rates.
- Provide exceptional customer service by effectively resolving customer inquiries and complaints.
Warehouse Associate
Amazon
2017.07 - 2020.01
- Develop and implement innovative strategies to optimize warehouse operations and increase productivity.
- Implement safety protocols to ensure a safe working environment for all warehouse associates.
- Collaborate with cross-functional teams to identify and implement process improvements in warehouse operations.
Education
Medical Coding and Billing - undefined
Northwest Career College
Las VegasHigh School Diploma - undefined
Cheyenne High School
Licensed Vocational-Practical Nursing (LVN-LPN) -
Clement Career College
California07.2025
Certified Nursing Assistant (CNA) Certificate -
Clement Career College
California05.2024
Skills
- Problem-solving
- Communication
- Empathy
- Efficiency
- Timely delivery
- Customer service
- Active listening
- Adaptability
Internships
- CNA Training, Heritage, California
- LVN Clinical, Heritage, California
- LVN Clinical, Villa Del Sol, California
- LVN Clinical, Kei-Ai, California
Timeline
Certified Nursing Assistant (CNA)
Canterbury
2024.06 - 2025.12
Market Research Interviewer
Headway Workforce Solutions
2022.03 - 2023.11
Customer Service Representative
Concentrix
2020.06 - 2022.12
Warehouse Associate
Amazon
2017.07 - 2020.01
Medical Coding and Billing - undefined
Northwest Career College
High School Diploma - undefined
Cheyenne High School
Licensed Vocational-Practical Nursing (LVN-LPN) -
Clement Career College
Certified Nursing Assistant (CNA) Certificate -
Clement Career College