ELRIDGE MARTIN
Spring,TX
Summary
Versatile Customer Service and Administrative Professional experienced in supporting customers and managing daily business operations. Delivered efficient front desk support and effective communication through scheduling, billing, and documentation. Focused on maintaining accurate records and resolving problems while adapting to fast-paced environments.
Overview
9
9
years of professional experience
Work History
PRN Patient Care Assistant
Saint Luke / CommonSpirit
Houston, TX
01.2026 - Current
- Delivered professional and compassionate support to patients, enhancing their comfort and care in a fast-paced healthcare environment.
- Communicate effectively with patients, families, nurses, and healthcare staff.
- Assist with patient needs while maintaining professionalism, confidentiality, and attention to detail.
- Maintained accurate documentation and adhered to established procedures, ensuring compliance and quality in patient care.
- Respond to requests in a timely manner and communicate relevant information to appropriate staff.
- Prioritized multiple responsibilities to streamline workflow, contributing to an efficient patient experience.
Customer Service Sales Representative, Lead II
Arlean's Insurance Group LLC
03.2024 - 04.2026
- Functioned as the primary point of contact for customers, managing high-volume phone and in-person interactions.
- Responded to customer questions, concerns, complaints, and service requests professionally.
- Managed multiple priorities while maintaining a positive and professional customer experience.
- Coordinated with internal departments to resolve customer issues and support timely service.
- Coordinated with internal departments to swiftly resolve customer issues, ensuring timely service delivery.
- Handled multiple priorities while delivering a consistently positive and professional customer experience.
- Supported reporting, communication, and general office operations.
Customer Service Sales Lead II
DLJMM Financial Services
08.2021 - 02.2024
- Assisted customers with product questions, pricing, account requests, and service concerns.
- Investigated customer issues and provided timely follow-up and resolution.
- Investigated customer issues, ensuring timely follow-up and effective resolution to enhance customer satisfaction.
- Maintained organized, accurate customer records and documentation to support efficient service delivery.
- Managed multiple customer requests while maintaining accuracy and meeting deadlines.
- Built positive customer relationships through professional communication and reliable service.
- Established positive customer relationships through professional communication and dependable service, fostering loyalty.
Remote Technical Support Specialist
Willike Technology
03.2018 - 08.2021
- Provided remote customer support for technical, system, and account-related issues.
- Troubleshot problems and communicated solutions clearly to customers.
- Documented customer interactions and troubleshooting steps, ensuring clear tracking of issues and resolutions.
- Managed multiple support requests, ensuring accurate resolutions and timely follow-up to enhance customer satisfaction.
- Assisted customers with technical questions, delivering clear and professional support to enhance their experience.
- Adapted quickly to new technologies, applications, and business processes.
- Worked independently while collaborating with team members to resolve customer issues.
Education
Associate of Applied Science -
San Jacinto College
Pasadena, TXSkills
- Patient Support
- Customer Service
- Appointment Scheduling
- Phone communication
- Administrative Support
- Data Entry
- Record management
- Problem Resolution
- Client follow-up
- CRM systems
- Microsoft Word
- Word, Excel &PowerPoint
- PowerPoint
- Outlook
- Email correspondence
- Multitasking
- Time Management
- Schedule coordination
- Cross-functional collaboration
- Billing Systems
- Front Desk & Reception
- Account Management
- Word, Excel & PowerPoint
- Teams
- Schedule coordination
- Billing Systems
Timeline
PRN Patient Care Assistant
Saint Luke / CommonSpirit
01.2026 - Current
Customer Service Sales Representative, Lead II
Arlean's Insurance Group LLC
03.2024 - 04.2026
Customer Service Sales Lead II
DLJMM Financial Services
08.2021 - 02.2024
Remote Technical Support Specialist
Willike Technology
03.2018 - 08.2021
Associate of Applied Science -
San Jacinto College