Elroy Douglas
1460 NW 143rd Street Miami ,FL
Summary
To obtain a management position where I can maximize my leadership skills to play a direct role in the unlimited growth and success of a strong organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Representative
Progressive
04.2024 - Current
- Handled claims determining coverage and liability
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Awarded rising star star in company branch
- Followed up with customers on unresolved issues.
- Used claims pro management system database to perform duties
Assistant General Manager
Youfit
11.2022 - 01.2024
- Oversight of all gym operations with over 250 members
- Create additional traffic through external marketing
- Understand customer relationship management and profit loss
- Contribute to all revenue generating goals
- Assist with administrative responsibilities
Assistant Manager
Enterprise
11.2020 - 11.2022
- Managed daily operations of a branch with 320 vehicles
- Provided assistance with employee development
- Maintained business relationships with existing referrals to maximize profits
- Received recognition as number one performer for sales on company’s matrix
- Accountable for increasing revenue per vehicle by selling additional products
- Handled customer concerns to secure 100% customer satisfaction
Recreation Attendant/Water Aerobics Instructor
Marriott Vacation Club
07.2017 - 11.2018
- Promote recreation activities and facilities to both children and adults
- Awarded recognition in achieving Gold Level of unforgettable experiences
- Maintain equipment and facilitating activities
- Present effective programming in the area of water aerobics
- Improved resort satisfactory from 79% to an 88% within 1 year
- Oversee water aerobic exercises, and a variety of other water fitness
Professional Canadian Football Player
Hamilton Tiger Cats, CFL
05.2016 - 06.2017
- 41st pick overall in 2016 Canadian Draft
- Impact on special teams and contribute towards playoff appearance
- Involve with team volunteer keeping fans satisfied
- Promote brand with organization around community
Education
Bachelor of Science -
Missouri Western State University, Recreation And Sports Management, Bachelors of Science
Saint Joseph, MO12.2015
Skills
- Time Management
- Coverage assessments
- Settlement agreements
- Leadership
- Teamwork
- Microsoft Word
- Customer service
- Well Organized
- Motivate
- Documentation research
Certification
- 6-20 all lines adjustor license
- SCW Group Exercise
- First Aid and CPR
Timeline
Claims Representative
Progressive
04.2024 - Current
Assistant General Manager
Youfit
11.2022 - 01.2024
Assistant Manager
Enterprise
11.2020 - 11.2022
Recreation Attendant/Water Aerobics Instructor
Marriott Vacation Club
07.2017 - 11.2018
Professional Canadian Football Player
Hamilton Tiger Cats, CFL
05.2016 - 06.2017
Bachelor of Science -
Missouri Western State University, Recreation And Sports Management, Bachelors of Science
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