ELSA BASTIDAS
New Caney,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Bilingual, highly motivated and training staff to maximize service delivery. Known for innovative problem-solving and maintaining high standards in service and safety.
Overview
14
14
years of professional experience
Work History
RC CA mitigation
DriveTime
Houston, Texas
11.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Applied strong problem-solving skills to resolve issues efficiently.
- Assessed and repaired vehicle damage, minimizing customer costs during vehicle purchase.
- Scan in vehicles to add them to our system and make sure our inventory is up to date.
- Detail vehicles to get them ready for photos to be uploaded onto the companies website.
Rideshare Driver
Uber
03.2022 - Current
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Sanitized vehicle surfaces to provide a hygienic environment, promoting passenger safety and comfort. a rideshare vehicle to avoid germ and infection spread.
Lead Cashier
99 Cents Only Stores Llc
10.2021 - 03.2022
- Assisted customers by answering questions and fulfilling requests.
- Ensured store shelves were consistently stocked by regularly checking merchandise availability.
- Evaluated the professionalism of checkouts and kept team members on top of cleaning tasks.
- Directed team of 4 cashiers to maximize performance and deliver exceptional service to every customer
BDC Service Representative
Joe Myers Toyota
08.2019 - 12.2021
- Made 80 80 outbound and inbound calls per day.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Arranged meetings with customers to discuss their needs with interested customers according to schedule availability.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
Parts Warehouse Manager
Joe Myers Toyota
05.2014 - 08.2019
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Developed and managed daily operating procedures for drivers and warehouse employees.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Service Cashier
Joe Myers Toyota
04.2013 - 05.2014
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customers in cash, check or authorized charge account.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Nimitz High School
Houston, TX06-2009
Skills
- Inventory Management
- Receiving feedback
- Adaptable and Flexible
- Inventory system scanning
- Customer Relations
- Problem Solving
- Damage Evaluation
Languages
Spanish
Timeline
RC CA mitigation
DriveTime
11.2023 - Current
Rideshare Driver
Uber
03.2022 - Current
Lead Cashier
99 Cents Only Stores Llc
10.2021 - 03.2022
BDC Service Representative
Joe Myers Toyota
08.2019 - 12.2021
Parts Warehouse Manager
Joe Myers Toyota
05.2014 - 08.2019
Service Cashier
Joe Myers Toyota
04.2013 - 05.2014
High School Diploma -
Nimitz High School