Elsa Bikoko
Irvington,NJ
Summary
Detail-oriented and highly organized professional with a Bachelor's in Psychology and ongoing pursuit of a Master of Science in IT. Seeking to apply accumulated strong clerical and organizational abilities, proficiency in computer applications, and excellent communication skills to excel in next position.
Overview
5
5
years of professional experience
Work History
Case Manager Supervisor
NJ HEALTH DEPARTMENT
11.2020 - 05.2023
- Managed and conducted over 3000 case investigations, demonstrating exceptional organizational skills and attention to detail in maintaining well-organized databases
- Supervised team of Contact Tracers
- Enforced safety and health policies, prioritizing case safety, welfare, and wellness
- Collaborated closely with surveillance coordinators, social services, investigators, and data managers, efficiently completing case investigations and adeptly resolving complex and sensitive case issues
- Collaborated with internal teams to streamline office processes, ensuring efficient workflow and effective coordination of resources.
- Developed and implemented comprehensive case management plans to address client needs and goals
Pharmacy Tech
CVS PHARMACY
01.2020 - 11.2020
- Processed a average of 50 prescriptions per day with precision and strong commitment to patient care
- Accurate prescription data entry, meticulous medication dispensing, and patient guidance
- Maintained inventory accuracy and quality control, resolving discrepancies and enhancing customer experience
- Assisted pharmacists with patient inquiries and prescription modifications, ensuring medication safety.
Sales Associate
MONTCLAIR STATE BOOKSTORE
08.2019 - 01.2020
- Efficiently managed 20 incoming shipments and reconciled orders and invoices, ensuring precise inventory management
- Proficiently leveraged inventory and textbook management database systems to facilitate data entry, retrieval, and report generation
- Actively contributed to new hire guidance and training, promoting team cohesion and success
- Assisted customers with inquiries, orders, and resolution of issues, ensuring positive shopping experience.
Quality Control
AMAZON
02.2018 - 08.2019
- Spearheaded quality control initiatives by meticulously maintaining production standards, conducting audits, and expertly presenting records
- Optimized shipping procedures and exceeded production targets through strong managerial and leadership skills
- Effectively handled audits, presented records, and improved shipping procedures
- Demonstrated flexibility by consistently traveling to various work locations to ensure quality control.
Education
Master of Science - Information Technology
MONTCLAIR STATE UNIVERSITY
Montclair, NJ12.2024
Certificates: Computing Tech -
MONTCLAIR STATE UNIVERSITY
Montclair, NJ08.2023
Bachelor of Arts - Psychology
MONTCLAIR STATE UNIVERSITY
Montclair, NJ05.2022
Skills
- Data Collection, Analysis, and Interpretation
- Database Management and Reporting
- Strong Analytical and Problem-Solving Skills
- Proficiency in Data Analysis Software and Microsoft Office
- Multitasking, Detail-Oriented, and Team Collaboration
- Familiarity with Programming Languages and Database Management Systems
- Fluent in English and French
Websites
Timeline
Case Manager Supervisor
NJ HEALTH DEPARTMENT
11.2020 - 05.2023
Pharmacy Tech
CVS PHARMACY
01.2020 - 11.2020
Sales Associate
MONTCLAIR STATE BOOKSTORE
08.2019 - 01.2020
Quality Control
AMAZON
02.2018 - 08.2019
Master of Science - Information Technology
MONTCLAIR STATE UNIVERSITY
Certificates: Computing Tech -
MONTCLAIR STATE UNIVERSITY
Bachelor of Arts - Psychology
MONTCLAIR STATE UNIVERSITY
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