Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirja Burks

Peoria,IL

Summary

Driven by a commitment to excellence, I leveraged my problem-solving and staff management skills at Dream Center Peoria to enhance case management processes, achieving increased client satisfaction and maintaining high compliance standards. My ability to foster team collaboration and implement effective care plans underscores my proficiency in both interpersonal and organizational domains.

Overview

12
12
years of professional experience

Work History

Case Manager Supervisor

Dream Center Peoria
11.2021 - Current
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
  • Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
  • Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
  • Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
  • Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.

Dunkin Donuts

Server
09.2018 - 07.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Rosewood Nursing Home

Dietary Aid
05.2012 - 10.2015
  • Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
  • Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
  • Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
  • Conducted performance evaluations for nursing home employees, providing constructive feedback to support their professional growth.

Education

Health

CNA-MIDWEST TECHNICAL INSTITUTE
Peoria, IL
06.2021

Health

Manual High School
Peoria, IL
08.2012

Skills

  • Positive Attitude
  • Problem-Solving
  • Organization and Multitasking
  • Direct Patient Care
  • Relationship Building
  • Patient support
  • Case Management Tracking
  • Patient Assessments
  • Data Entry and Analysis
  • Case Planning
  • Community Resources
  • Emotional awareness
  • Conflict Resolution
  • Patient Management
  • Staff Management
  • Crisis Intervention
  • Annual Case Reviews
  • Patient Assessment
  • Discharge Planning
  • Patient Needs Assessment
  • Case Management

Timeline

Case Manager Supervisor

Dream Center Peoria
11.2021 - Current

Dunkin Donuts

Server
09.2018 - 07.2020

Rosewood Nursing Home

Dietary Aid
05.2012 - 10.2015

Health

CNA-MIDWEST TECHNICAL INSTITUTE

Health

Manual High School

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Kirja Burks