Emily Emmanuel
New York,NY
Summary
Highly motivated individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges, to best enhance organizational efficiency in task completion. Excelling in communication, empathy, and leadership. Ensuring successful outcomes, and positive impact. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Case Manager Supervisor
Platinum Community Care, LLC: DocGo
New York, NY
04.2024 - Current
- Provide supervision, guidance, and support for the Behavioral Health team.
- Train new hires on policies, procedures, and workflow.
- Utilized case management software and databases for efficient information tracking.
- Acting as a liaison between operational leadership and case managers.
- Debriefing in meetings.
- Ensuring staff compliance with relevant standards, regulatory requirements, and organizational policies.
- Working closely with a Site Lead and a Social Worker to manage complex cases.
- Conduct regular touch points to improve staff skills and overall effectiveness.
- Promote a positive and collaborative work environment that encourages professional growth and development.
Case Manager
Platinum Community Care, LLC: DocGo
New York, NY
03.2023 - 03.2024
- Demonstrated success in building relationships with clients and providing emotional support
- Communicated effectively with clients and their families, providing updates on service options, progress, and recommendations for care
- Responsible for notifying the clients of facility policies and regulations as well as services they can benefit from including, but not limited to, OSHA, HRA, medical insurance, ID, and social security
- Referred clients to agencies and programs, assisting guests to establish a relationship with outside resources to develop their independent skills or attend to dire needs
- Handle emergencies and arrange services and guidance alongside NYC Health + Hospitals
- Collected information about individuals and clients, using interviews, case histories, observational techniques, and other assessment methods
Gymnastics Coach
Gymstars, LLC
Brooklyn, NY
10.2021 - 02.2023
- Evaluated individual knowledge and skills of gymnastics
- Organized and led practice and training sessions to ensure athletes were prepared for competitions
- Communicated regularly with parents about their child's progress.
- Conducted daily practice sessions focusing on strength, flexibility, and technique improvement.
Dance Counselor
Queens College Summer Camp
Queens, NY
04.2016 - 06.2020
- Planned and directed physical conditioning programs for gymnasts ages 3 to 14 to achieve maximum performance.
- Communicated with parents regarding children's behavior and progress.
- Explained and enforced safety rules and regulations.
- Prepared instructional program objectives, outlined, and lesson plans
- Maintained accurate and complete student records as required by administrative policy
Education
Bachelor of Arts - Psychology
St. John's University
05-2021
Skills
- Community outreach
- Staff management
- Records management
- Referral coordination
- Crisis intervention
- Client support and assessment
- Emotional awareness
- Time management
- Critical thinking
- Positive attitude
- HIPAA compliance
- Salesforce CRM/Lightning
- IBM SPSS software
- Google Docs
- MS Office
Speech
English
Native/ Bilingual
Haitian Creole
Full Professional
Spanish
Professional
French
Limited
Timeline
Case Manager Supervisor
Platinum Community Care, LLC: DocGo
04.2024 - Current
Case Manager
Platinum Community Care, LLC: DocGo
03.2023 - 03.2024
Gymnastics Coach
Gymstars, LLC
10.2021 - 02.2023
Dance Counselor
Queens College Summer Camp
04.2016 - 06.2020
Bachelor of Arts - Psychology
St. John's University
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