Nyasia Wilson
Rochester,NY
Summary
Case manager supervisor with extensive experience in coordinating client services and leading teams within healthcare and human services. Demonstrated success in managing complex cases, enhancing team efficiency, and executing effective crisis interventions. Actively pursuing a bachelor's degree in human services to further professional qualifications.
Overview
10
10
years of professional experience
Work History
Case Manager Supervisor
Cobbs Hill Manor
Rochester, New York
07.2025 - Current
- Supervised case management team, promoting adherence to organizational standards and fostering professional development.
- Collaborated with healthcare providers to ensure comprehensive service delivery.
- Coordinated care plans for residents to address individual needs.
- Monitored resident progress and adjusted care strategies.
- Facilitated communication among families, staff, and external agencies to enhance collaborative care.
- Conducted assessments to identify residents' physical and emotional needs.
- Oversaw compliance with regulatory standards in social work practices, ensuring quality service delivery.
- Assisted Case Managers with problem-solving difficult cases or developing individualized service plans.
- Documented case notes and maintained accurate resident records.
Senior Housing Retention Specialist
Catholic Charities
Rochester, New York
07.2024 - 07.2025
- Ensured accuracy and completeness of client files through regular reviews.
- Provided support and mentoring for less experienced Housing Retention Specialists.
- Collaborated closely with other departments such as medical staff or social workers regarding client care issues.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Negotiated leases with landlords for clients while providing ongoing tenancy support.
- Provided crisis intervention services, including emergency financial assistance, eviction prevention, and mental health referrals.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
Case Manager
Catholic Charities
Rochester, New York
04.2024 - 07.2024
- Educated clients on programs, benefits, and services, enabling informed decision-making about care needs.
- Collaborated with community members to develop and implement initiatives that enhanced service delivery.
- Fostered open lines of communication with clients' families and support networks, involving them in the case management process.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Addressed client concerns and grievances promptly, leading to improved satisfaction and trust in services.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
04.2022 - 03.2024
- Coordinates activities of Outpatient Access Specialists
- Monitored and ensured completion of all functions accurately, efficiently, and with a focus on customer service
- Verified demographics and insurance information to register patients in computer system.
- Provided support and guidance to clinic staff in executing their duties.
- Supported clinic supervisor or manager in operational tasks, including personnel matters, performance evaluations, and staff improvement plans
- Operated independently with limited guidance from healthcare providers and administrative leaders.
- Applied HIPAA privacy and security regulations while handling patient information.
Caseworker
Monroe County Department, Human Services
Rochester, New York
01.2020 - 04.2022
- Department of Human Services, help clients deal with crisis situations including, but not limited to, economic, social or medical problems
- Assisted social workers, case workers, and examiners in delivering client services and addressing client needs.
- The employee reports directly to, and works under the direct supervision of, social caseworkers, medical caseworkers, or other higher-level staff
- An entry level position involving both initial and continuing contact with clients, applicants, patients and patient families
- Focused on individual responsibilities without supervisory duties.
- Performed additional tasks to support team objectives.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Youth Apprentice (Internship)
Rochester Regional Health
07.2016 - 03.2019
- 4500 (General Surgery)
- 3800 (Mother/Baby)
- Managed information desk operations, providing timely assistance to visitors with inquiries.
- Supported nursing staff in adult emergency care, ensuring patient needs were met efficiently.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed basic patient care services to support nursing functions and daily living activities.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements, facilitating feeding and monitoring for improved patient care.
Education
Bachelor of Science - Community And Human Service
SUNY Empire State College
Saratoga Springs, NY09-2026
Associate of Science - Human Services
Monroe Community College
Rochester, NY05-2025
High school diploma -
World of Inquiry High School
Rochester, NY06-2017
Skills
- Case Management
- Healthcare Coordination
- Crisis Intervention
- Client Advocacy
- Documentation
- Information Confidentiality
- Scheduling
- Decision-Making
- Time management
- Teamwork and collaboration
- Community Outreach
- Customer service (11 years)
- Written Communication
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer Authorized to work in the US for any employer
Education
Associate Degree, Human Services
Bachelor’s Degree, Community and Human Services (expected 2026)
Languages
English
Timeline
Case Manager Supervisor
Cobbs Hill Manor
07.2025 - Current
Senior Housing Retention Specialist
Catholic Charities
07.2024 - 07.2025
Case Manager
Catholic Charities
04.2024 - 07.2024
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
04.2022 - 03.2024
Caseworker
Monroe County Department, Human Services
01.2020 - 04.2022
Youth Apprentice (Internship)
Rochester Regional Health
07.2016 - 03.2019
Bachelor of Science - Community And Human Service
SUNY Empire State College
Associate of Science - Human Services
Monroe Community College
High school diploma -
World of Inquiry High School