Lawal Hassan
Brooklyn,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Mercy Drive Inc
04.2023 - 12.2023
- Diligently maintained a secure and safe environment by conducting regular patrols, monitoring surveillance systems, and promptly responding to alarms or suspicious activities in order to mitigate potential security risks
- Provided leadership, guidance and support to staff members.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
Unit Assistant
Federal Neuro-Psychiatric Hospital
08.2022 - 03.2023
- Coordinated and facilitated daily activities for mental health patients, ensuring a supportive and therapeutic environment conducive to their well-being and recovery
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
Business Development Executive
AMENA Africa Limited
01.2020 - 08.2022
- Prepared and monitored detailed expense reimbursement, reconcile corporate card expenses, order office supplies, receipts, invoices, utility bills, and account payables through Concur and utilized Excel and Powerpoint to report the financial activities to the CFO for proper monthly financial reports
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Bachelor of Science - Social Work
Hunter College of The City University of New York
New York, NY06.2017
Skills
- Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, Teams, Sharepoint)
- Client Engagement
- Case Management Tracking
- Case Management
- Onsite facility tours
- Documentation And Reporting
- Data Entry and Analysis
- Case Planning
- Care Coordination
- Quality Assurance Controls
- Social Work
- Case Documentation
- Organization and Time Management
- Supervision and leadership
- Staff Management
Certification
- Hubspot: Inbound Certified
- McKinsey Forward Program
- LinkedIn: Marketing Analytics
- Setting and Measuring KPIs
Leadership And Professional Development
McKinsey Forward Program, 06/01/22, 12/01/22, Utilized design thinking to develop insights from data to build cases to solve daily office complex issues, Applied agile methodologies to organize and simultaneously manage the senior executive schedules with the time bound
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Professional Working
Yoruba
Native or Bilingual
Timeline
Case Manager Supervisor
Mercy Drive Inc
04.2023 - 12.2023
Unit Assistant
Federal Neuro-Psychiatric Hospital
08.2022 - 03.2023
Business Development Executive
AMENA Africa Limited
01.2020 - 08.2022
Bachelor of Science - Social Work
Hunter College of The City University of New York
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