Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Eric McMurtry

Goleta,California

Summary

I'm an IT Specialist / Helpdesk Supervisor / IT Technician with a wealth of technical support experience of over 20+ years. I'm currently pursuing a full-time role (prefereably 100% remote, or on-site in the Santa Barbara, CA area) in IT Support. I'm forward thinking, accountable, and capable of prioritizing multiple help desk requests and incidents while seeing them through to completion . I'd like to work for an employer where my IT support experience, flexibility, ability to manage internal and/or external customer expectations while maintaining SLA's will make an immediate impact.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

IT Client Services Helpdesk Supervisor

Inogen, Inc
01.2019 - 11.2024
  • Full-Service IT Helpdesk - Responsible for resolving technical issues related to OS/software functionality, software installation and configuration - Environment included 1000+ employees spread over 3 main physical locations, with remote global workers
  • Provide top level technical support to our employees while maintaining SLA's in a fast-paced work environment.
  • Implementing, maintaining, and troubleshooting laptops, desktops, multifunction printers, audio/visual equipment and peripherals.
  • Active Directory - Onboarding/Offboarding employees , user account creation, group security access and distribution list management
  • Maintain Windows NTFS permissions for access to secure information
  • Manage work order queue in ServiceNow - respond, delegate, or escalate as necessary
  • Provision/Decommission employee accounts in various corporate systems
  • Create Technical Documentation for IT support purposes
  • Provide employee instruction of software and systems
  • Microsoft Windows 10/11 configuration,troubleshooting, repair, upgrade
  • Office 365 Admin Console Administration (Exchange, Sharepoint, Teams, Purview)
  • Office 365 apps (Outlook, Word, Excel, Powerpoint Visio, Teams, Sharepoint, etc)
  • Asset / inventory management
  • IT Procurement for new IT hardware and software purchase requisitions


Senior IT Technician

Inogen, Inc
08.2011 - 01.2019
  • IT Helpdesk Support for all employees including VIP's and contractors
  • Maintained/repaired office desktops/laptops, peripherals, AV Equipment and mobile devices.
  • Responded to support requests from employees
  • Installation, configuration of services, and troubleshooting of Windows XP - 7/10 and Windows 2003 and 2008 Servers
  • Configuring Active Directory, adding users, groups,


System Administrator

Seymour Duncan
10.2005 - 08.2011
  • System Administration of Windows network and multiple servers
  • Computer hardware and software troubleshooting and repair.
  • Main point of contact for end user support
  • Creation of technical documentation for both IT staff and end-users
  • Maintain tape backups

Education

Bachelor of Arts - English

California State University, Dominguez Hills
Carson, CA

Skills

  • Full-Service Technical hardware and software support including laptops, desktops, printers, peripherals, Audio/Visual Equipment
  • Excellent written and verbal communication skills including communication with non-technical staff
  • Customer-Centric technical support via in-person, ticketing system/email, telephone, chat etc
  • Active Directory - employee onboarding/offboarding, access, group and distribution list management
  • Microsoft Windows 10/11 configuration, troubleshooting, repair, upgrade
  • Office 365 Admin Console Administration (Exchange, Sharepoint, Teams, Outlook)
  • Staff Training of software and systems
  • Technical Documentation
  • Office 365 apps (Outlook, Word, Excel, Powerpoint Visio, Teams, Sharepoint, etc)
  • Apple IOS / Android OS
  • Executive Team support

Certification

Comp TIA A+

Timeline

IT Client Services Helpdesk Supervisor

Inogen, Inc
01.2019 - 11.2024

Senior IT Technician

Inogen, Inc
08.2011 - 01.2019

System Administrator

Seymour Duncan
10.2005 - 08.2011

Bachelor of Arts - English

California State University, Dominguez Hills

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Eric McMurtry