Elsa Cardenas
Minneapolis,MN
Summary
Dynamic professional with an optimistic mindset. Ability to enhance client support through effective communication and collaborative teamwork. Adept in route planning and excellent in problem solving skills in high pressure environments. Committed to continual improvement and problem solving.
Overview
16
16
years of professional experience
Work History
Delivery Driver
CHINA GARDENS
07.2021 - 10.2025
- Operated delivery vehicle efficiently to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of delivery vehicle to comply with health and safety standards.
- Communicated effectively with kitchen staff to confirm order details and address customer inquiries.
- Utilized GPS systems for optimal route planning, enhancing delivery efficiency and reducing delays.
- Developed strong relationships with regular customers, improving overall service satisfaction levels.
Designated Responder
UPS
06.2022 - 09.2024
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Med Passer / House Keeping
Quinlan Home
04.2017 - 11.2018
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Housing Case Manager
Spectrum Community Mental Health
05.2009 - 06.2011
- Conducted comprehensive assessments to determine housing needs and eligibility for services.
- Developed individualized service plans in collaboration with clients and support teams.
- Facilitated access to community resources, including financial assistance and counseling services.
- Monitored client progress and adjusted housing plans based on changing circumstances.
- Coordinated with local agencies to secure stable housing options for vulnerable populations.
- Educated clients on tenants' rights and responsibilities within housing agreements.
- Provided crisis intervention support to clients facing immediate housing instability.
- Documented case notes accurately to ensure compliance with organizational policies and funding requirements.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
Education
Associate of Arts -
MCTC
Minneapolis, MN06-2011
Skills
- MS Office
- MS Powerpoint
- MS Word
- MS Excel
- Client support
- Collaborative teamwork
- Teamwork and collaboration
Languages
Spanish
Timeline
Designated Responder
UPS
06.2022 - 09.2024
Delivery Driver
CHINA GARDENS
07.2021 - 10.2025
Med Passer / House Keeping
Quinlan Home
04.2017 - 11.2018
Housing Case Manager
Spectrum Community Mental Health
05.2009 - 06.2011
Associate of Arts -
MCTC