Elsa Duran
Los Angeles,CA
Summary
Motivational team leader seeking to obtain knowledge and provide excellent teamwork, communication skills, and advanced supervisory, with a positive attitude. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Outgoing and friendly with strong drive to succeed. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Green Acres Nursing Home
Rosemead , CA
2022.08 - 2024.02
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Shift Lead Manager
Popeyes Louisiana Kitchen Inc.
Los Angeles , CA
2017.10 - 2021.10
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Vocational Nursing
American Career College
Los Angeles, CA2024-03
High School Diploma -
Elizabeth Learning Center
Cudahy06.2017
Skills
- Delegating Work
- Performance Tracking and Evaluation
- Problem Resolution
- Teamwork and Collaboration
- Energetic and Enthusiastic
- Adaptability to thrive in a Fast-Paced Environment
- Organization and Eye for Detail
- Direct Patient Care
Languages
English
Professional
Spanish
Professional
Timeline
Certified Nursing Assistant
Green Acres Nursing Home
2022.08 - 2024.02
Shift Lead Manager
Popeyes Louisiana Kitchen Inc.
2017.10 - 2021.10
Vocational Nursing
American Career College
High School Diploma -
Elizabeth Learning Center
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