Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Elsa Gonzalez

Conviva Care Solutions
San Antonio,TX
2
Languages
1
Certification
18
years of professional experience

Dedicated Medical Assistant with expertise in patient care, clinical documentation, and compassionate communication. Committed to enhancing patient satisfaction and outcomes through effective EHR management and adherence to HIPAA compliance.

Work History

Medical Assistant

5 Years 11 Months
Conviva Care Solutions | 09.2020 - Current
  • Administered patient care, including vital signs monitoring and health history documentation.
  • Assisted with electronic health record (EHR) management, ensuring data accuracy and compliance with regulations.
  • Educated patients on treatment plans and medication usage, enhancing understanding of healthcare procedures.
  • Collaborated with healthcare providers to streamline communication and improve patient outcomes.
  • Mentored junior medical assistants on best practices in patient care and office protocols.
  • Implemented process improvements that reduced patient wait times and enhanced service delivery.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved clinical workflow with the the introduction of an electronic health records system.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient spirometry.

Medical Assistant

1 Year 8 Months
South Alamo Group | 01.2019 - 09.2020
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Medical Assistant

1 Year
UT Health San Antonio | 01.2018 - 01.2019
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Administered patient care, including vital signs monitoring and health history documentation.
  • Assisted with electronic health record (EHR) management, ensuring data accuracy and compliance with regulations.
  • Collaborated with healthcare providers to streamline communication and improve patient outcomes.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Medical Assistant

3 Years
CentroMed | 12.2015 - 12.2018
  • Followed proper sterilization techniques for medical equipment to maintain strict adherence to infection control protocols.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Assisted in minor surgical procedures, ensuring a sterile environment and patient comfort.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Medical Assistant

1 Year 1 Month
Gonzaba Medical Group | 11.2014 - 12.2015
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Contributed to clean and safe a clean and safe clinic environment by adhering to sanitation protocols.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected pertinent data and calculations to aid the physician in interpreting results.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Administered patient care, including vital signs monitoring and health history documentation.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring a sterile environment and patient comfort.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant

2 Years 11 Months
Pleasanton Medical Center | 10.2008 - 09.2011
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

Registered Medical Assistant Ceftificate

Kaplan College | San Antonio, TX | 11-2008

High School Diploma

Harlandale High School | San Antonio, TX | 05-2000

3 year graduated

Skills

Direct patient care
Vital sign monitoring
Patient assessments
Phlebotomy
Clinical documentation
EMR / EHR
Electronic health records
Medical terminology knowledge
Medical procedures
Specimen processing
Blood collection
Team collaboration
Procedure assistance
EHR management
Insurance verification
HIPAA compliance
Maintaining confidentiality
Patient scheduling
Appointment setting
Specimen collection and processing
Patient evaluations
Adaptable
Inventory and supply management
Reliable transportation
Valid [state] driver's license
Fluent in [languages]
Compassionate caregiver
Patient care
Compassionate
Professionalism and ethics
Prioritizing stat orders
Patient progress monitoring
Patient support
Adaptable
Inventory and supply management
Prioritizing stat orders
Monitoring patient progress
Transportation coordination
Reliable transportation

Certification

  • CMA - Certified Medical Assistant

Languages

English
Spanish
Limited Working

Timeline

Medical Assistant

Conviva Care Solutions
09.2020 - CurrentRead More

Medical Assistant

South Alamo Group
01.2019 - 09.2020Read More

Medical Assistant

UT Health San Antonio
01.2018 - 01.2019Read More

Medical Assistant

CentroMed
12.2015 - 12.2018Read More

Medical Assistant

Gonzaba Medical Group
11.2014 - 12.2015Read More

Medical Assistant

Pleasanton Medical Center
10.2008 - 09.2011Read More

Kaplan College

Registered Medical Assistant Ceftificate
Read More

Harlandale High School

High School Diploma
Read More
Elsa Gonzalez