Elsa Hernandez
Los Angeles,Ca
Summary
A management position where my entrepreneurial experience in Team Development, Training, along with Operations & Project Management, may be applied toward the company's growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
The Stand
Los Angeles, California
01.2023 - 12.2025
- Led around 16 crew and 2 managers Kitchen Manager and Assistant Manager.
- Directed daily operations to ensure efficient service and customer satisfaction.
- Hiring, training, scheduling, and performance management for diverse staff.
- Improved sales and profitability through operational strategies and cost control.
- Managed budget, payroll, labor allocation, and inventory to reduce waste and discrepancies.
- Audited cash handling, invoices, and expense reports to minimize financial inconsistencies.
- Maintained compliance with health, safety, and sanitation regulations.
- Strengthened vendor relationships and supported marketing initiatives to increase traffic.
- I lead by example, creating culture, top performance teams, to archive high standards.
- Workstream, Paylocity, Jolt, Drive, Gmail and Upkeep.
Retail Merchandise
SAS Retail
05.2022 - 10.2022
- As a Retail Merchandise my responsibility is to go to different stores and make sure the store follows existing schematic the company has already in place, or made change's to add new items, moving product and organizing the schematic, and adding price's tags if is necessary.
General Manager
Chipotle Mexican Grill
Los Angeles, Ca
01.2003 - 12.2015
- Led a team of 25 crew and 4 managers, Trained Kitchen Manager's for a Services Manager position, Service's Managers for Apprentice position and Apprentice to General Manager.
- Received outstanding recognition from Chipotle executive leadership on numerous occasions for exceptionally maintained facilities (Model A) & cleanliness audits of my store and for adhering to Chipotle's strict standards.
- Operational Leadership- Led the team in successful day-to-day operation by being a role model of the standards and behavior consistent with Chipotle's values and culture.
- Team Development- Properly trained and developed crew, hourly managers trough quality orientations, development discussions, performance evaluation, and recognition so that they were prepared for additional career opportunities.
- Coached and counseled employees on a timely basis; made decisions regarding promotion and termination's of employees, and took the appropriate actions.
- Management- Identify talent, interviewed, and hire new crew. Fostered an environment of teamwork.
- Successfully communicated company changes to the team. Wrote schedules that met the needs of the business so that a great customer experience was delivered while maintaining financial responsibility.
- Sales, COGs, payroll- Exceptional knowledge of maintaining cost control with regard to food, beverage, and labor goals. Ensured that employees were paid properly and received appropriate benefits. Implemented and practiced proper payroll procedures and performed monthly financial and video surveillance audits.
- Ensured that food safety and security standards were emphasized and adhere to and that employees were trained in appropriate responses to unsafe situation.
Assistant Manager
A&W
Los Angeles, Ca
01.1996 - 07.2002
- Promoted from crew to Assistant Manager.
- Mastered all FOH and BOH stations.
Skills
- MS Office
- Outlook
- MenuLink
- Taleo
- Envision
- Elearning
- Workdate
- Inventory Control
- Entrepreneurial Drive
- Team Leadership
- Cost Control
- Operations
- Vendor Relations
- Food Safety
- Critical Thinking
- Maintaining High Standards
Certification
- ServSafe Manager food safety certified.
- Chipotle New Store Opening Trainer.
- Facilities Trainer.
References
Outstanding references available upon request.
Timeline
General Manager
The Stand
01.2023 - 12.2025
Retail Merchandise
SAS Retail
05.2022 - 10.2022
General Manager
Chipotle Mexican Grill
01.2003 - 12.2015
Assistant Manager
A&W
01.1996 - 07.2002