Elsa Martinez
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
01.2021 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Trained in problem solving to make sure customers received orders on time.
- Learned how to drive a Powered Industrial Truck.
Inside Sales Representative
San Diego Plastics Inc.
08.2019 - 11.2020
- Prepared cost analyses, tracked change orders and managed schedules to improve project efficiency
- Assessed customer needs and upsold products and services to maximize sales
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Contacted new and existing customers to discuss how specific products could meet needs.
Inside Sales Representative
Alpha Industrial
04.2018 - 06.2019
- Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote
- Cultivated and strengthened customer relationships to drive revenue growth
- Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
Inside Sales Representative
Intecsa Industrial Tech
07.2016 - 02.2018
- Educated customers on product features and technical details to highlight benefits
- Responded to over customer inquiries quickly and professionally to maintain customer satisfaction
- Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
Education
Current Student -
Glendale Community College
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.2014
Skills
- Telephone sales
- Bilingual
- Customer Service Experience
- Organized and meticulous
- Responsible
- Product and Service Sales
- Verbal and Written Communication
- Payment Processing
- Phone and Email Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
01.2021 - 09.2023
Inside Sales Representative
San Diego Plastics Inc.
08.2019 - 11.2020
Inside Sales Representative
Alpha Industrial
04.2018 - 06.2019
Inside Sales Representative
Intecsa Industrial Tech
07.2016 - 02.2018
Current Student -
Glendale Community College
High School Diploma -
Trevor Browne High School
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