Elsa Moreno
San Antonio,TX
Summary
Dedicated professional with extensive experience in customer service and claims processing. Strong skills in bilingual communication, risk assessment, and problem-solving. Committed to empowering customers and ensuring issue resolution.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Phone Banker
Wells Fargo Bank, N.A.
San Antonio, Texas
01.2010 - Current
- Verified customer identity per bank policy before processing transaction requests, ensuring security and compliance.
- Answered incoming calls from customers, delivering prompt service and resolving inquiries to enhance customer satisfaction.
- Empowered customers with knowledge to navigate bank systems and online tools, enabling them to find answers and process transactions independently.
Insurance Agent
Affirmative Insurance Holdings
San Antonio, Texas
01.2007 - 01.2010
- Provided quotes for automobile and homeowners insurance, processed payments and endorsements to facilitate client coverage decisions.
- Assisted clients with claims processing and resolved issues to ensure timely claim settlements.
- Daily bank deposits
Claims Service Representative
Nationwide Insurance Company
San Antonio, Texas
01.2001 - 08.2006
- Reviewed claims files to support timely resolution for policyholders.
- Contacted customers to gather essential information for efficient claim review.
- Reviewed policy terms to confirm accurate coverage for claims processing. to identify correct coverage.
- Assisted clients with repair options, coordinating with preferred body shops and scheduling repair estimates.
- Provided translation services for Nationwide associates translating from English to Spanish
Education
Some College (No Degree) - Biology
San Antonio College
San Antonio, TXSkills
- Transaction processing
- Digital banking assistance
- Claims processing
- Risk assessment
- Customer service
- Bilingual communication
- Teamwork and collaboration
Certification
- Property & Casualty License previously held and eligible for reinstatement
Timeline
Phone Banker
Wells Fargo Bank, N.A.
01.2010 - Current
Insurance Agent
Affirmative Insurance Holdings
01.2007 - 01.2010
Claims Service Representative
Nationwide Insurance Company
01.2001 - 08.2006
Some College (No Degree) - Biology
San Antonio College