Shalie Gumpert
Sioux Falls,SD
Summary
Dynamic customer service professional with extensive experience, excelling in transaction processing and customer relationship management. Proven ability to resolve issues efficiently, enhancing customer satisfaction. Skilled in e-commerce platforms and effective communication, consistently achieving performance targets while fostering strong client rapport. Committed to delivering exceptional service and support.
Overview
6
6
years of professional experience
Work History
Everyday Customer Service Phone Banker
Wells Fargo
Sioux Falls, South Dakota
04.2025 - 09.2025
- Assisted customers with account inquiries and transaction processing.
- Provided support for online banking services and mobile app usage.
- Handled customer complaints and resolved issues efficiently.
- Collaborated with team members to ensure smooth service delivery.
- Educated customers on bank products and services tailored to their needs.
- Maintained confidentiality while managing sensitive customer information.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Processed payments over the phone using secure payment methods.
- Verified customer identity according to bank policy prior to processing any transaction requests.
- Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
- Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Matched members to products and services meeting current needs and expected lifestyle changes.
- Developed strong relationships with clients by responding to their questions and concerns in a timely manner.
- Researched complex issues related to customer accounts in order to provide solutions quickly and accurately.
- Utilized effective communication techniques when speaking with customers in order to maintain a positive relationship.
- Identified customer needs and referred them to appropriate departments or resources for further assistance.
- Provided technical support when needed regarding online banking services or mobile applications.
- Provided product information to customers in order to facilitate their decision-making process.
- Ensured compliance with applicable laws, regulations, policies and procedures related to banking services.
- Adhered to call scripts and quality standards to maintain service excellence
Appliances Sales Associate
Best Buy
Sioux Falls, South Dakota
06.2024 - 01.2025
- Assisted customers in selecting appliances that meet their needs.
- Demonstrated appliance features and benefits to enhance customer understanding.
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to address customer inquiries and concerns.
- Provided product knowledge training to new associates for improved service quality.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Stayed updated on new appliance technology and industry trends for informed recommendations.
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Greeted customers entering appliance showroom proactively and courteously.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Maintained department and showroom with neat and orderly displays.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.
- Processed payments for purchases using cash registers or POS systems.
- Collaborated with other team members to identify trends in customer feedback or industry changes that could affect sales performance.
- Greeted customers and provided assistance in selecting appliances.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
Online Personal Shopper
Sam's Club
Sioux Falls, South Dakota
05.2023 - 01.2024
- Understand the store and vast array of product offerings
- Utilized handheld Zebra device
- Assisted customers in selecting products based on personal preferences and needs.
- Managed online orders and ensured timely processing of customer requests.
- Provided personalized recommendations using knowledge of current trends and inventory.
- Utilized e-commerce platforms to streamline the shopping experience for clients.
- Responded promptly to customer inquiries through chat and email support channels.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Maintained accurate records of customer interactions and purchase histories for reference.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and provided excellent customer service.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Assisted in selecting items according to customer preferences.
- Provided detailed product information to customers.
- Created personalized shopping experiences for each customer.
- Reconciled discrepancies between inventory levels and purchase orders.
- Developed strategies to increase sales and improve customer experience.
- Assisted teammates with daily tasks during peak periods.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
Fullfillment Associate
Target
Sioux Falls, South Dakota
09.2021 - 07.2022
- Drove Fulfillment goals
- Maintained clean and organized work area for safety compliance.
- Assisted in inventory management by restocking shelves as needed.
- Collaborated with team members to meet daily fulfillment goals.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and moved items to delivery area.
- Located merchandise from shelves and storage areas to fill orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Communicated effectively with other departments regarding order status updates.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Read orders to verify attributes and quantities of merchandise.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Overnight Auditor
Microtel Inn & Suites By Wyndham
Sioux Falls, South Dakota
03.2020 - 06.2021
- Checked in guests and handled customer requests, make reservations
- Handled end of day bookkeeping
- Balance the cash drawer
- Conducted thorough audits of financial statements and internal controls.
- Evaluated compliance with regulatory requirements and organizational policies.
- Collaborated with team members to identify areas for process improvement.
- Prepared detailed reports outlining audit findings and recommendations.
- Reviewed documentation for accuracy and completeness during audits.
- Participated in training sessions to enhance auditing skills and knowledge.
- Ensured timely completion of all assigned tasks within set deadlines.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
Education
High School Diploma -
North Salem Highschool
Salem, OR08-2009
Skills
- Customer service
- Banking regulations
- Transaction processing
- Online banking support
- Customer relationship management
- Sales strategies
- E-commerce platforms
- Team collaboration
- Problem solving
- Attention to detail
- Client rapport building
- Effective communication
- Time management
- Technical troubleshooting
- Goal oriented
- Appointment Scheduling
- Call management
- Call handling
- Script adherence
- Banking support
- Professionalism
- Customer Service-oriented
- Multitasking Abilities
- Written communication
- Problem-solving
- Cross-selling
- Phone Etiquette
- Microsoft Computer programs: Microsoft outlook, excel, PowerPoint, office
- Data Entry
- Type 35 WPM
- POS Cash Register
Timeline
Everyday Customer Service Phone Banker
Wells Fargo
04.2025 - 09.2025
Appliances Sales Associate
Best Buy
06.2024 - 01.2025
Online Personal Shopper
Sam's Club
05.2023 - 01.2024
Fullfillment Associate
Target
09.2021 - 07.2022
Overnight Auditor
Microtel Inn & Suites By Wyndham
03.2020 - 06.2021
High School Diploma -
North Salem Highschool