Summary
Work History
Education
Skills
Languages
Timeline
Generic

Elsa Olive

Tucson,AZ

Summary

Outgoing Front Office Administrative Assistant with 20+ years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.

Work History

Front Office Assistant

Berwick Insurance
02.2023 - Current
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support, addressing routine, and special requirements.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Proofread and edited documents for accuracy and grammar.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Sales Associate Specialist

Spur Western Wear
04.2020 - 02.2023
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Executive Administrative Assistant

St Vincent De Paul Society Thrift Stores
08.2017 - 04.2020
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Organized and coordinated conferences and monthly meetings.
  • Used advanced software to prepare documents, reports, and presentations.
  • Facilitated training and onboarding for incoming office staff.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Took notes and dictation at meetings.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Bachelor of Arts - Liberal Arts And General Studies

University of AZ
Tucson, AZ
05.1983

Skills

  • Conflict Management
  • Correspondence and Office Documents
  • Document Control
  • Calendar Management
  • Cash Handling
  • Office Supplies and Inventory
  • Time Management
  • File Management
  • Problem-Solving Skills
  • Data Entry
  • Phone Inquiries
  • Schedule Management
  • Postage Meter
  • Operational Efficiency
  • Company Standards
  • Call Transfers
  • Departmental Support
  • Visitor Monitoring
  • Report Writing and Development
  • Customer Inquiries
  • Administrative Skills
  • Professional Phone Etiquette
  • Workflow Processes
  • Staff Meetings
  • Listening Skills
  • Human Resources Department Processes
  • Meeting Planning
  • Employee Timesheet Processing
  • Financial Records and Processing
  • Excellent Nonverbal Communication Skills
  • Meeting Support
  • Phone Call Direction
  • Vendor Interviews
  • Business Correspondence
  • Business Transactions
  • Special Assignments
  • Troubleshooting Issues

Languages

Spanish
Limited Working

Timeline

Front Office Assistant

Berwick Insurance
02.2023 - Current

Sales Associate Specialist

Spur Western Wear
04.2020 - 02.2023

Executive Administrative Assistant

St Vincent De Paul Society Thrift Stores
08.2017 - 04.2020

Bachelor of Arts - Liberal Arts And General Studies

University of AZ

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Elsa Olive