Elsa Ortiz
1428 N Ukiah Way,CA
Summary
Dynamic professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance operational efficiency through effective training and inventory management. Skilled in cash handling and problem-solving, consistently fostering a collaborative environment that drives results and improves customer satisfaction.
Overview
20
20
years of professional experience
Work History
Crew
Mcdonalds
1107 E Fourth St, Ontario, CA 91764
12.2024 - Current
- Operated cash register, handling customer transactions accurately and efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Ensured cleanliness of dining area, promoting a welcoming environment for customers.
- Collaborated with team members to maintain smooth kitchen operations during peak hours.
Caregiver, Special Needs
IHSS Public Authority
784 E Hospitality Ln San Bernardino, CA 92415
08.2016 - Current
Assistant Manager
McDonald's
950 W Floral Dr
09.2006 - 08.2016
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory control measures to reduce waste and improve stock management efficiency.
- Developed schedules, optimizing staff allocation based on peak business hours and employee availability.
Education
High School Diploma -
El Monte High
3048 Tyler AveSkills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Cash handling
Cleaning
Clear communication
Timeline
Crew
Mcdonalds
12.2024 - Current
Caregiver, Special Needs
IHSS Public Authority
08.2016 - Current
Assistant Manager
McDonald's
09.2006 - 08.2016
High School Diploma -
El Monte High