Elsa Sampogna

Customer Service, Cashier, Restaurant general support

Text Editor Spanish Translations in Spanish/English Website www.intrasonictechnology.com, Mailchimp, Website Content Edit, Interoffice Communication, Marketing Coordination, Social Media Marketing

Cashier, Customer Service, Review of Expiration Dates and Product Organization, Inventory Management, Quality Control

Prepared orders for shipment by picking, packing, and labeling merchandise.

Packaged and shipped orders accurately to promote safe and quick delivery to customers.

Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Human Resources - IT

Registration and storage of confidential information
Organization and supervision of the administrative management of 20-25 staff

Team Supervision, Workflow Management, Policy Development and Implementation, Resource Management, Communication and Coordination, Problem-Solving and Decision Making, Quality Assurance, Training and Development, Continuous Improvement

Client Relationship Management, Strategic Account Management, Client Onboarding and Training, Performance Monitoring and Reporting, Issue Resolution and Escalation Management, Renewal and Expansion Management, Customer Advocacy and Feedback Collection, Cross-functional Collaboration, Leadership and Mentorship, Industry and Market Research

Registration/deletion/modifications before the IMSS
I calculate 3% payroll tax
SUA, SIPARE
Billing/Collection
Attention to customers and suppliers

Achievements: Greater integration of the Staff through activities in support of another area, promoting recycling, collecting plastic lids for the Amanec Foundation, AC

Organization of the administrative area
Function Pipeline
Coordination of the personnel under my charge (HR, Billing and Travel Expenses)
Logistics of events, meetings and/or internal meetings

Achievements: I reduced training time from 3 months to 1.5 months.

Monitoring of releases of modification requirements
System changes
Analysis and documentation of versions (systems)

Achievements: Promote Organizational Culture within my area, motivate compliance with paper recycling, as support for the Environment.

Supervision of cleaning staff and coordination of interns
Coordination with Corporate (HR, Accounting, Supplies) for different Laboratory procedures

Achievements: Active participation in the Environmental Support Committee (ESR); Accepted proposal of the 4R's 'Reduce, Reuse, Recycle, Recover'