Elsa Urena
Las Vegas,NV
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
Work History
Sales Associate/Stock/Cashier
Sunglass Hut, Luxottica Group
Las Vegas, NV
11.2020 - 01.2024
- Responsible to open or close the store.
- Open/Close register.
- Help customers find specific products, answer questions and offer product advice.
- Engage customers in friendly, professional dialogue to determine needs.
- Answer incoming telephone calls to provide store, products and services information.
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity.
- Work with fellow sales team members to achieve group targets.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Collected payments and provided accurate change.
- Used technology resources to assist customers in locating and selecting items.
- Maintained store cleanliness and appearance.
Client Adviser/Cashier/Stock
CH Carolina Herrera
Las Vegas, NV
12.2021 - 06.2023
- Achieved daily and weekly individual sales targets and KPT’s as defined by the Store Manager or Assistant Manager in order to achieve the store objectives.
- Provided excellent customer service following the company customer experience protocol.
- Processed transactions accurately and efficiently.
- Maintained and developed the store client book(Sales after care).
- Utilized effective communication skills in delivering exceptional service to customers.
- Achieved positive results in personal sales by focusing on relationships selling, building a client base and offering exemplary customer service.
- Ensured standards operating procedures are executed and policies followed.
- Collected payments and provided accurate change.
- Development trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate/Cashier/Stock
Hugo Boss
Las Vegas, NV
12.2020 - 12.2021
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Server/Cashier/Cook Helper
Bonanno’s, Fifth Ave. Restaurant Group
Las Vegas, NV
01.2015 - 12.2017
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed recipes and customer requests to prepare meals.
- Provided exceptional service to high volume of daily customers.
- Greeted customers to take food orders and provide information about menus.
- Operated cash register and received payment from customers in cash or credit form.
- Organized food items on serving trays and in carry-out packages.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Guest Service Associate/Cashier/Stock
Tutto Gift Shop at Bellagio
Las Vegas, NV
06.2016 - 08.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Assessed floor displays to restock merchandise.
- Developed strong relationships with repeat customers through positive interactions.
- Greeted walk-in and phone guests, determining interests and needs.
Education
Some College (No Degree) - International Business
College of Southern Nevada
Las Vegas, NVSkills
- Positive and Professional
- Service-Oriented
- Reliable and Puntual
- Problem-Solving
- Multi-Tasking Strength
- Bilingual English/Spanish
- Loss Prevention
- Product ordering
- Inventory Monitoring
- Clientele for repeat business
References
- Araceli Urena
Customer service (702)885-6516
- Roberto Martinez
Manager- Seminarian at Diocese of Las Vegas (702)235-5315
- Jocelyn Ortega
Cliente Advicer (415)637-9853
- Elizabeth de La Paz
Customer Service (702)626-9190
Timeline
Client Adviser/Cashier/Stock
CH Carolina Herrera
12.2021 - 06.2023
Sales Associate/Cashier/Stock
Hugo Boss
12.2020 - 12.2021
Sales Associate/Stock/Cashier
Sunglass Hut, Luxottica Group
11.2020 - 01.2024
Guest Service Associate/Cashier/Stock
Tutto Gift Shop at Bellagio
06.2016 - 08.2017
Server/Cashier/Cook Helper
Bonanno’s, Fifth Ave. Restaurant Group
01.2015 - 12.2017
Some College (No Degree) - International Business
College of Southern Nevada