ELSA WALTERS
Instructional Assistant
Kirkland,WA
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Instructional Assistant
Holy Family Parish School
09.2016 - Current
- Support student learning objectives through personalized and small group assistance.
- Provide support to help students with special needs learn and grow.
- Create lesson materials, visuals, and digital presentations to supplement lesson plans.
- Collate classroom materials to help teachers prepare for daily instruction and activities.
- Maintain safety and security by overseeing students in recess environments.
- Apply specialized teaching techniques to reinforce social and communication skills.
- Provide support during classes, group lessons, and classroom activities.
Project Manager Assistant
Remco-Deacon, Inc.
06.2005 - 06.2009
- Coordinated and tracked staffing of up to five service vans and dispatched according to project specifications
- Tracked all costs on every project which included the preparation and approval of all Purchase Orders and consolidation and cost coding of Visa statements for all the employees on our team
- Prepared project cost reports and then invoiced to owners
- Prepared and tracked all subcontractor documents needed for project such as contracts, change orders, site specific safety plans, and certificates of insurance
- Created and maintained filing systems
- Contributed in the development of the new Investigations/Special Projects division by setting up procedures and protocol.
Brokerage Supervisor
United Parcel Service
12.2003 - 06.2005
- Managed one of the corporation's largest international export operations within the Washington district
- Oversaw the work of up to fifteen employees to ensure that it was processed on schedule and meet established quality standards
- Interviewed and evaluated prospective clerical employees
- Trained new employees in organization and office procedures
- Evaluated and used department's performance records to plan and design new policies
- Troubleshooter for all employees and internal/external customers
- Performed on-line and database research to create and review quality assurance reports
- Answered phones and contacted customers to ensure highest quality of service.
International Operations Clerk
United Parcel Service
03.1999 - 12.2003
- Prepared documents crucial for customs clearance using Microsoft Word, Excel & Access
- Performed fast and accurate data entry of customs declaration invoices into AS-400
- Backed up the lead employee because of my level of knowledge and professionalism
- Answered phones to help customers with service related questions.
Education
Bachelor of Arts - Business Administration
Washington State University
Pullman, WA05.2003
Skills
- Organized, accurate and detail oriented with a strong work ethic and sense of urgency
- Adaptable to change in a fast pace environment while working within deadlines
- Extensive training in statistical analysis and research methods, good for problem solving
- Computer literate- Microsoft Word, PowerPoint, Excel, Outlook, Access, and In Design
- Bilingual - Fluent in Spanish
References
Given upon request.
Timeline
Instructional Assistant
Holy Family Parish School
09.2016 - Current
Project Manager Assistant
Remco-Deacon, Inc.
06.2005 - 06.2009
Brokerage Supervisor
United Parcel Service
12.2003 - 06.2005
International Operations Clerk
United Parcel Service
03.1999 - 12.2003
Bachelor of Arts - Business Administration
Washington State University
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