Elsa Mota
Bellflower,CA
Summary
Compassionate and detail-oriented Medical Assistant with 6+ years of clinical and administrative experience transitioning into Patient Health Advocacy. Proven track record in patient-centered communication, EHR documentation, and navigating complex insurance and care workflows. Dedicated to empowering patients, bridging communication gaps between providers and families, and improving health outcomes.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Medical Assistant 11 ( Multi Specialty)
Cedar Sinai Medical Center
08.2026 - Current
- Escalated complex service issues to appropriate departments for timely resolution.
- Advocated for patient needs while maintaining compliance with privacy and care standards.
- Improved patient experience by streamlining communication between providers and support staff.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Medical Assistant 11 ( Multi Specialty )
CHOC Children's Hospital
12.2023 - 05.2026
- Only relay information that the provider has explicitly authorized or signed off on for me to share With in scope.
- Care coordination & interdisciplinary communication linking patients with specialists, social services, and community resources.
- follow ups for patients on workflow Q that need to be scheduled Clearing f/u list within timely matter.
- Documented clinical information accurately in electronic medical records for provider review and continuity of care.
Medical Assistant ( Endocrinology)
Children's Hospital of Wisconsin
09.2023 - 12.2023
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Scheduled appointments and coordinated patient flow to support efficient clinic operations.
Medical Assistant ( Primary Care)
Aurora St. Luke's Medical Center
09.2023 - 12.2023
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant ( Multi Specialty)
UCI Health
12.2021 - 05.2023
- Scheduled appointments and coordinated patient flow to support efficient clinic operations.
- Educated patients on visit instructions, medications, and follow-up care requirements.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- PA/refills
- Recorded vital signs, medical histories, and chief complaints for provider review.
Medical Assistant ( Primary Care/ Urgent Care)
Clinica Medical Hispana
09.2020 - 12.2021
- Managed patient records
- Facilitated interdepartmental communication
- Updated patient charts and documented clinical information in electronic records.
- Verified insurance information and supported front-office administrative tasks as needed.
Education
High School Diploma -
Buena Vista High School
Lakewood, CA06.2020
Certified Medical Assistant -
Healthcare Career College
Paramount, CA09.2020
Skills
- Healthcare Management
- Communication
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Data Analysis
- Patient Relationship Management
- EHR Systems (Epic, Cerner )
- Medical terminology
- Clinical documentation
- Data entry
- Medical records management
Certification
- CMA - Certified Medical Assistant - 2020
- BLS certified
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Medical Assistant 11 ( Multi Specialty)
Cedar Sinai Medical Center
08.2026 - Current
Medical Assistant 11 ( Multi Specialty )
CHOC Children's Hospital
12.2023 - 05.2026
Medical Assistant ( Endocrinology)
Children's Hospital of Wisconsin
09.2023 - 12.2023
Medical Assistant ( Primary Care)
Aurora St. Luke's Medical Center
09.2023 - 12.2023
Medical Assistant ( Multi Specialty)
UCI Health
12.2021 - 05.2023
Medical Assistant ( Primary Care/ Urgent Care)
Clinica Medical Hispana
09.2020 - 12.2021
Certified Medical Assistant -
Healthcare Career College
High School Diploma -
Buena Vista High School