Elsamelys Ulerio Gonzalez
Waterbury,CT
Summary
My objective is to obtain a part time position, where i can utilize
my customer service, organizational,communication,and administrative
skills in an office or professional enviroment
. Dedicated,dependable,and Eager to contribute to a positive team.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Dental Assistant
Reliable Dental Care
Waterbury, CT
07.2023 - 07.2023
- Collaborated with team members to develop effective scheduling strategies, reducing appointment wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Dental Assistant
Uptown Dental
New York, NY
09.2017 - 05.2023
- Assisted in patient intake and maintained accurate dental records for efficient workflow.
- Prepared treatment rooms and sterilized instruments to ensure compliance with safety protocols.
- Supported dentists during procedures by providing necessary tools and ensuring patient comfort.
- Educated patients on post-treatment care and oral hygiene practices to improve overall health outcomes.
- Monitored inventory levels of dental supplies and placed orders to maintain stock availability.
- Trained new staff on office procedures, equipment usage, and patient management techniques.
- Implemented process improvements that enhanced clinic efficiency and patient satisfaction rates.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
Dental Receptionist
Uptown Dental
New York, NY
09.2017 - 05.2023
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Ensured accurate patient records through diligent data entry and verification processes.
- Coordinated insurance verifications, facilitating seamless billing and claims processes.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Dental Assistant
Premier Family Dentistry LLC
Bronx, NY
02.2017 - 09.2017
- Prepare tray setups for dental procedures.
- Take digital X-Rays.
- Assist dentist during patient care.
- Sterilize and disinfect instrument and equipment.
- Maintain infection control, sterilization machine and spore test.
- Knowledge of OSHA regulated clinical safety policies, procedures and protocols.
- Track lab cases.
Receptionist
Premier Family Dentistry LLC
Bronx, NY
01.2017 - 09.2017
- Greeted all patients and visitors in a pleasing manner in both over the phone and in person.
- Responsible for administering the day-to-day activities of the office including: scheduling of patients, verifying insurance eligibility and collecting co payments.
- Confirm appointments and scheduled six month recall appointment in advance.
- Data entry of patient information into practice management software.
- Copy, fax and scan documents.
- Prepare and mail billing statements.
- Organize referrals to specialists.
- Responsible for opening and closing dental office when needed.
Dental Assistant
Kids Dental
New York, NY
02.2016 - 02.2017
- Greeted and prepared patients for dental visit.
- Acquired necessary X-Rays.
- Responsible for sterilization of instruments.
- Maintain infection control.
- Calm anxious patients during routine or difficult procedures, comfort children who are apprehensive by explaining procedure steps and talking to them.
LE PAIN QUOTIDIEN
New York, NY
01.2014 - 01.2016
- Took and served customer orders.
- Prepared batches of homemade drinks.
- Maintained a clean work station.
- Cross train in kitchen.
- Trained new employees.
Education
High School Diploma -
George Washington Highschool
New York, NY06-2009
Skills
- Bilingual
- Outstanding organizational and time management skills
- Positive attitude and excellent communication skills
- Knowledge of Easy Dental software
- Familiar with the use of DentaQuest, Healthplex, and commercial insurances portals
- Ability to comprehend reason, analyze, evaluate and problem solve
- Quick learner
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
- Team collaboration
- Cross-training capabilities
- Patient scheduling
- Treatment room breakdown
- Oral surgery assistance
- Four-handed procedures
- Dental hygiene
- Taking X-rays
- Chair-side support
- Instrument preparation
- Disinfecting rooms and equipment
- Patient schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant
Reliable Dental Care
07.2023 - 07.2023
Dental Assistant
Uptown Dental
09.2017 - 05.2023
Dental Receptionist
Uptown Dental
09.2017 - 05.2023
Dental Assistant
Premier Family Dentistry LLC
02.2017 - 09.2017
Receptionist
Premier Family Dentistry LLC
01.2017 - 09.2017
Dental Assistant
Kids Dental
02.2016 - 02.2017
LE PAIN QUOTIDIEN
01.2014 - 01.2016
High School Diploma -
George Washington Highschool